Role Purpose

To handle customer enquiries, provide timely support, resolve customer concerns, and ensure effective communication and coordination between customers and internal departments to deliver a positive customer experience.

Key Responsibilities

- Handle incoming and outgoing customer calls, emails, and enquiries.
- Respond to customer queries and provide accurate information about products and services.
- Understand customer requirements and coordinate with relevant departments for timely resolution.
- Follow up with customers regarding enquiries, complaints, service requests, and pending issues.
- Maintain customer information, interaction history, and feedback in the CRM system.
- Ensure timely follow-ups and maintain good customer relationships.
- Coordinate with the Sales, Service, and Operations teams to address customer requirements.
- Prepare daily reports and maintain customer support records.
- Escalate complex customer issues to the concerned departments or reporting manager.
- Ensure professional communication and high levels of customer satisfaction.

Experience:

- 1–3 years of experience in Customer Support, Customer Service, Telecalling,



or Customer Relationship Management.
- Experience in B2B, Industrial Equipment, Manufacturing, Engineering Services, or related industries will be an added advantage.
- QualificationAny Bachelor's Degree in Business Administration, Commerce, Arts, or a related discipline.

Mandatory Language Requirements Fluency in all three languages is mandatory:

- English
- Tamil
- Hindi

Candidates must be comfortable communicating with customers in all three languages.

Required Skills

- Excellent verbal and written communication skills.
- Good customer-handling and problem-solving abilities.
- Basic MS Excel and MS Office knowledge.
- Familiarity with CRM software and customer databases.
- Robust follow-up and coordination skills.
- Patience, active listening, and a customer-focused approach.
- Ability to handle multiple customer enquiries efficiently.

Preferred Candidate ProfileWe are looking for a proactive, patient, and customer-oriented professional who can communicate effectively in English, Tamil, and Hindi and ensure smooth customer support operations.

📌 Customer Care Executive (Chennai)
🏢 Mtandt Rentals
📍 Chennai