Role & responsibilities

- Maintain databases and managing order, creating order ID

- Execute and maintain order management processes

- Bill-to site updates, generating bills

- Discount tier management, End-of-life product updates

- Handle emails.

- SLA tracking, and handling client calls/escalation process.

- Ensure meeting SLAs and measuring KPIs, day-to-day query resolution, and timely process escalations.

- Quality Initiatives and Identifying automation initiatives

Key Skills

- Strong written and verbal English communication.

- Excellent customer service and problem-solving skills.

- Positive listening skills.

- Ability to multitask in a fast-paced environment.

Preferred candidate profile

- Graduates from - BCA, BCom, BBA, BA, MA, MCom with year of graduation,2022, 2023, 2024,



2025 and 2026 only (along with provisional/degree certificate).

- Graduates with Good English communication skills.

- Freshers and experienced candidates with less than 1years of experience will be considered.

- Candidates must have basic computer proficiency and strong customer service orientation.

- Must be comfortable working in rotational shifts (including night shifts) and rotational week-offs.

- Work from office role

Not Eligible: Candidates with technical or niche qualifications such as BE, BTech, ME, MTech, MCA & MBA qualifications

📌 Wipro is hiring For Associate - Order Management role in Chennai
🏢 Wipro
📍 Chennai