Company Description White Horse Manpower Consultancy Pvt. Ltd., established in 2007 and registered under the Companies Act, 1956, is a growth-focused talent acquisition firm headquartered in Bangalore, India, with an expanding presence in Dubai, UAE.

The company delivers end-to-end recruitment solutions across diverse sectors such as IT, BFSI, BPO/BPM/KPO/LPO, ITES, engineering, and corporate support functions. As a trusted partner to several Fortune 500 organizations, White Horse Manpower has strong expertise in BPO/BPM and banking domains while actively expanding into technology, digital, and international hiring markets. With operations in India and Dubai, the firm supports both domestic and cross-border hiring, connecting skilled professionals with leading global organizations.

Its mission is to bridge the gap between talent and opportunity, delivering the right talent to the right organization at the right time.

Role Description This is a full time, on-site role for a Senior Team Leader – Operations (BPO) handling outbound process domestic campaigns, based in Bengaluru East. The role involves leading and supervising outbound calling teams, monitoring daily performance, and ensuring adherence to campaign targets and quality standards.

The Senior Team

Leader will manage shift rosters, allocate workloads, and provide real-time guidance to team members to drive productivity and customer satisfaction.

Responsibilities include analyzing campaign metrics, preparing performance reports, conducting coaching sessions,



and implementing process improvements in coordination with operations management. The role also requires close collaboration with clients and internal stakeholders, handling escalations, maintaining compliance with organizational policies, and supporting training and onboarding of new team members.

Qualifications

- Candidates should possess strong Customer Satisfaction skills, with a focus on quality interactions, issue resolution, and elevated service standards in outbound processes.
- Candidates should possess solid Analytical Skills to interpret performance data, track campaign metrics, identify trends, and support data-driven decision-making.
- Candidates should possess Operations Management skills, including experience in managing outbound campaigns, setting targets, monitoring KPIs, and optimizing workflow efficiency.
- Candidates should possess People Management skills for leading teams, conducting coaching and feedback sessions, managing rosters, and fostering a collaborative, performance-driven work environment.
- Candidates should possess effective Communication skills, including clear verbal and written communication, the ability to handle escalations, and confident client and stakeholder interaction.
- Relevant experience as a Team Leader or Senior Team Leader in BPO outbound domestic campaigns is highly preferred.
- Proficiency in basic MS Office tools and call center management systems will be beneficial.
- Minimum education at the graduate level or equivalent; additional certifications in BPO operations or leadership will be an advantage.

📌 WE ARE HIRING SR. TEAM LEADER OPERATIONS (BPO) Outbound Process Domestic Campaigns. (Bangalore East)
🏢 White Horse Manpower
📍 Bangalore East