Hands-on payroll operations or payroll case-management experience; sound understanding of payroll concepts, earnings, deductions, inputs, payslips, payroll outputs and employee payroll queries; ability to perform basic payroll-input/output validation and interpret payslips; end-to-end case ownership, queue prioritisation and SLA/TAT management;
experience working within SOPs and data-privacy controls; clear and empathetic written communication; analytical thinking, attention to detail and disciplined escalation of non-standard cases. Global or multi-country payroll experience preferred.
Hands-on Benefits Administration, employee Benefits support or Advantages case-management experience; understanding of eligibility, enrolment, benefit elections, life events, supporting evidence and benefits-related documentation; end-to-end case ownership, document validation, queue prioritisation and SLA/TAT management; ability to interpret approved process guidance and coordinate with benefits vendors or retained teams; clear and empathetic written communication, confidentiality, accuracy and follow-up discipline. Global or multi-country Benefits experience preferred.