- Should have excellent Oral and written communication skills.
- You should be versatile to work in any shift.
- Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
- Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls.
- Walk customers/ Provide navigational support on self-service portal
Benefits
Transportation:
Two-way Cab facility will be provided (Pick and drop location should be with-in Accenture Transportation boundary).Role & responsibilities.
Role: Customer Retention - Voice / Blended, Industry Type: BPM / BPO, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Graduation Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills ChatInternational Calling International Chat ProcessInternational Non VoiceSemi VoiceInternational VoiceInternational BPOUS Voice ProcessUK Voice ProcessInternational Call CenterCustomer ServiceCSECustomer CareCustomer HandlingInternational Process
📌 Walk in Drive For Customer Support US/UK (Voice/Chat) - Mumbai (Mumbai Suburban)
🏢 Accenture
📍 Mumbai Suburban
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