Job highlights

- Graduate with 5+ years experience including 1 year as Team Lead in International Voice process
- Lead a team of 25+ in inbound customer service, manage BPO metrics like SLAs, CSAT, attrition, shrinkage, AHT, occupancy, and utilisation

Role: Team Lead (International Voice process) Location: Ghansoli, Navi Mumbai

Shifts: Fixed (Sat and sun Fixed off)

International experience mandatory !!!

Requirements:

- Graduation is mandatory.
- 5+ years of overall experience.

• Minimum 1 year of on-paper experience as a Team Leader.

- Must have experience in handling International Voice processes.

- Must have experience in Inbound Customer Service.
- Should have handled a team size of 25+ members.
- Valuable understanding of BPO metrics, including SLAs, CSAT, attrition, shrinkage, AHT, Occupancy, utilisation.

• Immediate joiners are preferred.

- Must reside within a 30 km radius of Ghansoli. Interested candidates can share their updated resumes:

Email: [email protected]

Business WhatsApp: (phone hidden)

📌 Team Lead -International Voice Process (Navi Mumbai)
🏢 Hexaware Technologies
📍 Navi Mumbai