We are hiring for a leading Business Process Management (BPM) company with a strong presence in the global business services industry. The organisation works with international clients to deliver customer experience, sales and business process solutions.
We are looking for a dynamic and target-oriented Team Lead International Voice Process with experience handling US customers, preferably in international sales and customer service.
Key Responsibilities
- Lead and manage a team of associates to achieve individual and team sales targets.
- Drive team performance, productivity and business conversions.
- Monitor performance metrics and implement improvement plans.
- Coach, mentor and develop team members to improve sales and customer-handling skills.
- Handle customer escalations and ensure timely resolution.
- Ensure adherence to process guidelines, quality standards and business requirements.
- Track team performance and share regular updates with the Process Manager.
Required Skills & Experience
- Minimum 5+ years of experience in an International Voice Process.
- Hands-on experience handling US customers.
- Prior experience in US Sales and International Voice Process is preferred.
- Mandatory formal Team Lead experience with team-handling responsibilities.
- Experience in product sales as a Team Lead will be an added advantage.
- Solid verbal and written English communication skills.
- Proven ability to drive sales targets, conversions and team performance.
- Good understanding of sales techniques, customer handling and escalation management.
- Strong leadership, coaching and people-management skills.
- Willingness to work from the office in US Night Shifts.
- Age should be below 35 years.
Perks & Benefits
- Cab Facility
- Performance-Based Incentives
- Complimentary Meals
- Annual Bonus
- Night Shift Allowance (applicable after the training period)
📌 Team Lead - International Voice: US Sales (Bengaluru)
🏢 Transinnate Solutions
📍 Bengaluru
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