Position Details

Functional Area

Sales &

- Marketing

Sub Functional Area

CSD

Location

Rajpura

Reports to

Business Head

Positions reporting

HOD - CSD

Role Objective

- Head customer service and supply chain coordination across all coated locations for the JSW Coated Products business, ensuring achievement of production and sales targets aligned with the business plan.
- Drive inventory optimization, order fulfillment, and dispatch planning to support business performance and customer commitments.
- Oversee production prioritization, sales coordination, and dispatch execution to ensure timely order fulfillment.
- Direct planning, monitoring, and reporting activities to support effective decision-making and operational control.
- Lead cross-functional coordination with sales, production, PPC, dispatch, quality, and other stakeholders to ensure seamless order-to-delivery execution.

Critical Tasks / Role Responsibilities

Strategy

- Direct monthly business planning activities in coordination with plant and sales teams to align supply with market demand across all coated locations.
- Lead inventory management strategies to maintain finished goods inventory and aging inventory within defined norms.
- Oversee order prioritization, production planning, and dispatch strategies to improve order fulfillment and inventory turnover.

Execution

- Oversee production and sales performance against business plan requirements across all coated locations.
- Drive monitoring and closure of aging orders, aging finished goods inventory, and aging delivery orders.
- Lead weekly finished goods, delivery order, and dispatch reviews with PPC, sales, and dispatch teams.
- Oversee order booking reviews, production prioritization, and execution of available customer orders.
- Direct dispatch planning, vehicle planning, and fulfillment activities to support customer deliveries.
- Direct resolution of product deviations and customer clearances in coordination with quality and sales teams.




- Lead preparation and dissemination of daily, weekly, and monthly operational reports.

Governance

- Oversee compliance with inventory control norms, dispatch requirements, and established operational procedures.
- Lead adherence to safety protocols during plant visits and operational interactions.

People

- Lead cross-functional coordination with sales, PPC, dispatch, production, and quality teams to support business objectives.
- Drive capability development and knowledge sharing related to customer requirements, end-use applications, and product approvals.

Technology

- Oversee order management, inventory monitoring, dispatch tracking, and reporting activities through SAP and Salesforce.
- Direct utilization of MIS systems for operational reporting, planning, and performance monitoring.

Disclaimer : The above job duties are not exhaustive and may vary on the discretion of the reporting manager.

Qualifications And Work Experience

Educational Background Bachelor’s degree in Supply Chain Management, Operations Management, Business Administration, or a related technical field.

Work Experience

20+ Years of Work Experience in the related field.

Technical Skills And Competencies

Technical Skills

Flat Steel Manufacturing Value Chain, Demand Forecasting, Inventory Management Fundamentals, Order Fulfilment Management, ERP &

- SAP Fundamentals (SD Module &
- Salesforce (SFDC)), APS &
- Planning System Concepts, Excel &
- Data Analysis Fundamentals, Product Specification Knowledge, Production Process &
- Product Applications, Product Defect Analysis

Behavioral Competencies

Accountability &

- Ownership, Problem Solving &
- Decision Making, Teamwork &
- Collaboration, Innovation &
- Continuous Improvement, Leadership Presence, Strategic Thinking, Learning Agility

Please refer to the Technical and Behavioral Competency Dictionaries for more details

Working Relationships –

- Stakeholders

Internal

External

Sign Off

Version No.

V1

Date of Creation

25/06/2026

Last Date of Change

Changed By

Approved By

📌 Team Lead - (CSD) – Sales & Marketing (Rajpura)
🏢 JSW Steel
📍 Rajpura