We are looking for an experienced Senior Knowledge Specialist to manage and process Capital Markets Brokerage process documentation, with a primary focus on KYC processes for a US-based client.

Key Responsibilities:

- Review, validate and process Capital Markets Brokerage documentation, specifically KYC-related documents for US clients.
- Review Financial Advisor service documents, emails and communication for legal compliance, risk content and accuracy.
- Perform trade reviews and account maintenance activities related to Financial Advisors.
- Ensure 100% accuracy in document processing, validation and quality checks, considering the financial and compliance impact of errors.
- Prepare, maintain and analyze daily, weekly and monthly process reports using MS Excel.
- Handle escalations, client queries and business-related communication.
- Attend client calls, onshore training sessions and process review meetings.
- Support Team Leads in process governance, quality management and performance monitoring.
- Draft professional emails and business communications for internal and external stakeholders.
- Ensure adherence to client requirements, company policies, compliance guidelines and process SLAs.

Required Technical Skills:

- Excellent knowledge of MS Office, particularly MS Excel, PowerPoint and Outlook.




- Working knowledge of Excel Macros and report preparation.
- Valuable email drafting and business communication skills.
- Typing speed of at least 30 WPM with 90% or higher accuracy.
- Excellent verbal and written communication skills.
- Ability to participate in client calls and deliver process training.

Required Domain & Process Skills:

- Good understanding of Capital Market concepts, preferably the US Stock Market.
- Knowledge of Brokerage Operations and Financial Services.
- Hands-on experience in KYC documentation and verification processes.
- Understanding of Financial Advisor service documents and account maintenance.
- Knowledge of trade review and brokerage account-related activities.
- Understanding of Legal, Risk and Compliance requirements.
- Experience in quality reviews, process audits and quality management.
- Strong reporting, analytical and documentation skills.
- Experience in client interaction, team training and escalation management.
- Ability to identify process improvements and maintain high-quality standards.

Experience: 1 to 5 Years in relevant US Capital Market. Education: 12+3years of education is mandatory.

Shift: US Shift.

Salary : 3LPA to 5.5LPA.

Interested candidates can share your resume to [email protected]

📌 Sr Knowledge Specialist - Capital Market(US Banking) (Pune)
🏢 Mphasis
📍 Pune