11 Nov
|
Excella Business Services
|
Chennai
11 Nov
Excella Business Services
Chennai
Handle inbound and outbound calls with prospective clients.
Conduct initial information gathering and case screening using approved intake procedures and scripts.
Explain the client intake process clearly and professionally.
Schedule consultations with attorneys and legal representatives.
Maintain accurate records, client information, and call notes within CRM systems.
Follow up with prospective clients regarding consultations and required documentation.
Provide compassionate support while handling sensitive and confidential matters.Role & responsibilities
Preferred candidate profile
📌 Spanish Customer Care Executive - US Shift (Chennai)
🏢 Excella Business Services
📍 Chennai