ServiceNow Senior Engineer (Architect)

Job Title: ServiceNow

Skill Category: Infrastructure – Help Desk

Work Location: Chennai

Work Preference: Remote

Budget: INR 45–47 LPA

Shift Type: Day

Mode of Interview: Video

Levels of Interview: 2

Notice Period: Immediate – 15 days

Duration: Full time

Mandatory Skills

- ServiceNow CMDB

- ITOM (IT Operations Management)

- ITAM (IT Asset Management)

- CSDM (Common Service Data Model)

- Architect-level experience (mandatory)

Preferred Skills

- ServiceNow Architecture with ArchiMate knowledge

- Solution Architecture in ServiceNow

- JavaScript scripting in ServiceNow

Experience Required

- Senior Engineer: Practical experience in 2 coding languages OR advanced practice in 1 language; ability to guide teams

- IT Experience: 10+ years

- Development Experience: 8+ years

Key Responsibilities

1.



Collaborate with architects and engineering teams to design platform infrastructure (servers, networks, storage, databases, cloud).

2. Implement/manage infrastructure upgrades, patches, and performance improvements.

3. Evaluate cloud/containerization solutions and create reusable abstractions for application teams.

4. Write and execute Infrastructure as Code (IaC) scripts; streamline CI/CD provisioning.

5. Integrate performance monitoring (QoS, SLA metrics) for scaling applications/services.

6. Incorporate security and disaster recovery best practices (IAM, encryption, backup, DR).

7. Facilitate integration of enterprise-approved configurations into deployment pipelines.

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