Finance

Bengaluru,Remote

About Us

Sense is transforming the way companies hire with AI-powered technology designed to bring unprecedented speed, precision, and personalization to every step of the recruiting process. Our mission is to reimagine how organizations engage with talent—creating faster, smarter, and more human experiences for employers, recruiters, and job seekers alike.

Founded in 2015, Sense is a high-growth HR Tech SaaS company serving over 1,000 customers worldwide. With 250+ team members and backing from Google Ventures, SoftBank, Accel, and Avataar Ventures, we’ve scaled rapidly and continue to lead innovation in talent engagement and automation.

Our diverse and collaborative team is tackling one of the most universal challenges in the workforce—helping people find meaningful work faster. At Sense, you’ll have the opportunity to shape cutting-edge AI solutions that are changing how the world hires, impacting millions of careers globally. Join us in building the future of hiring.

: Senior Accounts Receivable and Collections Specialist

Finance & Accounting | Full-time | Sense Talent Labs Work Shift: Night Shift (US Business Hours / EST & PST alignment)

Role Overview

We are seeking an experienced Senior Accounts Receivable and Collections Specialist to oversee end-to-end billing, cash applications, credit management, and collections operations. In this role, you will support the team in Ontime Invoicing and collections,manage recurring revenue billing cycles, resolve billing queries/ disputes, streamline receivables aging and maintain timely communication with Internal sales teams and customers.

Key Responsibilities

1. Invoicing & Subscription Billing Operations

- Oversee full-cycle B2B billing operations across multi-year contracts, annual prepayments, milestone billings, and consumption/usage-based models.
- Review order forms, master service agreements (MSAs), and statements of work (SOWs) from Salesforce/CRM to ensure billing schedules match signed contract terms.
- Coordinate customer portal submissions (e.g., Coupa, Ariba, Tungsten) to ensure compliance with customer procurement workflows and prevent payment delays.




- Process complex mid-cycle subscription changes, including contract amendments, upsells, downgrades, cancellations, and co-terming of licenses, ensuring accurate prorated billing.
- Review order forms, master service agreements (MSAs), and statements of work (SOWs) from Salesforce/CRM to ensure billing schedules match signed contract terms and subsequent modifications.

2. Credit, Collections & Dunning Management

- Proactively manage the global accounts receivable aging portfolio, maintaining low DSO (Days Sales Outstanding) and minimal overdue balances (>60/90 days).
- Lead collections outreach for mid-market and enterprise accounts using structured escalation ladders, dunning automation, and personalized communication.
- Partner with Customer Success, Sales, and Legal teams before implementing service suspensions or contract terminations for delinquent accounts.
- Manage the end-to-end credit memo process, from investigating root causes (e.g., SLA breaches, billing errors, negotiated churn) to securing internal approvals via the delegation of authority matrix.
- Apply approved credit memos accurately against amended invoices, open balances, or process refunds where necessary.
- Partner with Customer Success, Sales, and Deal Desk teams to resolve complex billing disputes arising from order changes or misunderstood contract terms.

3. Cash Applications & Reconciliations

- Reconcile daily customer receipts (wire transfers, ACH, credit cards, payment gateways) against open invoices in the ERP system.
- Investigate and resolve unapplied cash balances, duplicate payments, short payments, and bank processing discrepancies.
- Process adjustments, refunds, and approved credit memos in accordance with internal approval matrices.
- Investigate and resolve unapplied cash balances, duplicate payments,



short payments, and bank processing discrepancies resulting from amended orders.

4. Month-End Close, Reporting & • Compliance

- Execute month-end AR close activities, including preparation of AR aging schedules, bad debt reserve calculations, and roll-forward schedules.
- Support external audit requests by providing relevant documentation, customer confirmations, and sample testing files.

5. Systems & • Process Optimization

- Identify bottlenecks in the quote-to-cash (Q2C) lifecycle and implement automated dunning, portal delivery, or collection workflows.
- Participate in system upgrades, integration testing, and billing rule configurations between the CRM, subscription billing platform, and ERP.

Qualifications & • Requirements

- Experience: 9+ years of progressive Accounts Receivable and Collections experience, with at least 5 years within a high-growth B2B SaaS or technology environment.

- Education: Bachelor’s or Master’s degree in Accounting, Finance, Commerce, or a related field.
- Domain Knowledge: Strong understanding of subscription revenue models, multi-currency transactions, SaaS contract structures, deferred revenue, and revenue recognition standards.
- Technical Proficiency:

- ERP/Accounting Software: NetSuite, Oracle,Salesforce.
- Spreadsheet Skills: Advanced Microsoft Excel / Google Sheets (VLOOKUP Pivot Tables,

- Communication & • Negotiation:

Tactful yet persistent communication skills capable of de-escalating sensitive disputes with corporate procurement and accounts payable teams.
- Analytical Skills: High attention to detail with proven ability to reconcile high-volume transactional data accurately.

Key Performance Indicators (KPIs)

- Days Sales Outstanding (DSO): Maintain target DSO (e.g., <45 days).
- Aging Buckets: Keep receivables >90 days overdue below target percentage of total ledger (typically <3–5%).

- Collection Effectiveness Index (CEI): Consistently achieve target cash collection rate (>85–90%).
- Unapplied Cash: Ensure unapplied payments are cleared and allocated within 48–72 hours of receipt.

📌 Senior Accounts Receivable and Collections Specialist (Bengaluru)
🏢 Sense Talent Labs
📍 Bengaluru