Introduction At IBM Finance & Operations, we are the backbone of IBM's transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity.

You'll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact. IBM offers continuous learning, career development, and a culture that values diverse perspectives. Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment.

Your role and responsibilities As a Quote to Cash Professional: PMA - Contract Management Advisor, you will support a portfolio of contracts to achieve organizational targets and goals, and may also support individual client contracts, portfolios, or clusters to achieve contract performance targets. You will drive continuous improvement and develop, enhance, and execute contract management processes using approved standard worldwide systems and tools.

Your primary responsibilities will include:

- Manage Contract Administration: Implement and oversee the governance for a new contract based on IBM Processes and Contract requirements, ensuring compliance with the terms and conditions of the client contract.

- Drive Continuous Improvement: Develop, enhance, and execute contract management processes using approved standard worldwide systems and tools, and apply process improvement techniques to optimize contract management activities.

- Support Client Relationships: Develop client relationships, understand client environments, and utilize project management techniques to ensure effective contract performance reporting and issue resolution.

- Ensure Contract Compliance: Understand and ensure compliance with the terms and conditions of the client contract, and advise regarding IBM audit and control procedures and business controls.

- Collaborate with Stakeholders: Manage stakeholder relationships, navigate complex environments, and implement problem-solving techniques to resolve conflicts and lead influencer decision-making.

Required education Bachelor's Degree

Preferred education Bachelor's Degree

Required technical and professional expertise

- Contract Management Expertise: Exposure to contract management processes, including contract start-up and termination, audit readiness, and contract compliance, with the ability to develop, enhance, and execute these processes using approved standard worldwide systems and tools.





- Business Process Management: Experience working with business process management, including process improvement techniques, to optimize contract management activities and ensure effective measurement procedures are in place.

- Contract Systems and Tools: Exposure to contract systems and tools, including CMPA Strategic Initiatives/tools, billing assembly preparation, and contract deliverables/risks/issues tracking, with the ability to utilize these tools to support contract management activities.

- Legal Document Understanding: Basic understanding of legal documents, including terms and conditions, with the ability to apply this knowledge to ensure compliance with client contracts and advise regarding IBM audit and control procedures.

- Financial Tools and Applications: Experience working with financial tools and applications, including project management techniques, to ensure effective contract performance reporting and issue resolution.

Preferred technical and professional experience

- Agile Methodology Knowledge: Exposure to Agile principles and methodologies, with the ability to operate effectively in a Squad and utilize Agile principles to provide support.

- Complex Environment Navigation: Experience working in complex environments, with the ability to navigate and use sense-making to implement problem-solving techniques.

- Data Analysis Skills: Exposure to analytical and computational thinking, with the ability to utilize data to inform decision-making and manage items to closure.

Years of Experience: 1 - 4

ABOUT BUSINESS UNIT IBM Finance & Operations (F&O;) provides critical capabilities that enable IBM to operate as a data-driven enterprise powered by intelligent workflows. Our teams span Finance, Transformation & Operations, Strategy, and Mergers & Acquisitions. We partner across the company to drive business performance, enterprise transformation, and long-term growth.

Through data-driven insights, innovative solutions, and strategic execution, we help IBM deliver greater value to clients, partners, employees, and shareholders.

YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.





Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for positive in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.

Locations: Bangalore, Karnataka, India

📌 Quote to Cash Professional (India)
🏢 IBM
📍 India