About us

Swift is building a next generation checkout and fulfillment service for India — a platform rolling up payments and logistics solutions for all fulfillment needs. We give emerging D2C brands the opportunity to provide a customer experience at par with the likes of Amazon and Flipkart, for channels spanning across marketplaces (Amazon, Flipkart etc.), webstores (Shopify, WooCommerce etc.) and social media stores (WhatsApp, Instagram etc.). Think of us like Amazon for the vast majority of brands that do not want to rely solely on marketplaces for their sales.

We are a young, Kalaari-backed start-up that believes that there are many things a brand has to worry about when selling online — logistics and payments shouldn’t be one of them. With our solution, SMBs and D2C brands get access to technologies and services like one-tap checkout, payment processing, live tracking, COD and returns reconciliation, delivery intelligence and much more.

We want to be the #1 e-commerce stack that’s reliable, easy to use, and affordable.

About the role

We are looking for a Product Ops Manager to act as the primary technical point of contact for our enterprise clients who use our white-label shipping and checkout platform. This role is perfect for someone who enjoys solving technical problems, working closely with client teams, and acting as a bridge between customers and internal product/engineering functions.

You will be responsible for ensuring seamless integration, day-to-day technical support, and overall client satisfaction for our enterprise partners.

In this role, your key responsibilities will include:

- Serving as the first line of technical escalation for enterprise customers, handling daily technical and integration queries.




- Troubleshooting and resolving issues related to APIs, webhooks, white-label configurations, and platform integrations.
- Assisting client engineering teams through onboarding and integration, including reviewing API flows and providing implementation guidance.
- Collaborating closely with internal product and engineering teams to escalate bugs, relay client feedback, and ensure quick resolution.
- Creating and maintaining internal and external documentation, FAQs, and technical best practices to reduce repetitive queries.
- Acting as a trusted technical advisor to clients, building strong relationships with their tech stakeholders.
- Proactively identifying potential issues and suggesting solutions or improvements to enhance client experience.

Our Requirements

- Strong understanding of APIs, webhooks, and modern integration patterns.
- Experience in a client-facing technical role (Technical Account Manager, Analyst, QA, or similar)
- Excellent problem-solving and troubleshooting skills with the ability to diagnose and communicate complex technical issues clearly.
- Good written and verbal communication skills, with the ability to work effectively with both technical and non-technical stakeholders.
- Experience working with e-commerce, logistics, or checkout/payment systems is a plus.
- Ability to prioritize and manage multiple enterprise accounts simultaneously in a fast-paced setting.
- A proactive, curious mindset with a passion for client success.

Key Takeaways

- Work closely with product, and engineering teams, owning client integrations end-to-end.
- Shape the client experience for some of the fastest-growing enterprises in the country.
- Enjoy the autonomy and flat structure of a young, high-growth startup environment.

📌 Product Ops - Intern – Job Description (Bangalore Urban)
🏢 Swift
📍 Bangalore Urban