We are looking for a polished, courteous and service-oriented professional to manage the Platinum Lounge and provide personalized hospitality and assistance to premium/VIP customers and guests.
Key Responsibilities
- Welcome and assist premium/VIP customers and guests professionally.
- Manage day-to-day Platinum Lounge operations.
- Provide personalized assistance and ensure a high-quality customer experience.
- Handle customer requests, queries, feedback and complaints.
- Coordinate with Housekeeping, Security, Operations team, F&B; and other departments.
- Ensure lounge cleanliness, ambience, seating arrangements and service standards.
- Coordinate refreshments and other hospitality requirements.
- Maintain visitor/customer records and lounge-related MIS.
- Ensure prompt resolution and follow-up of customer concerns.
- Maintain skilled etiquette and confidentiality while dealing with premium customers.
- Prepare daily/weekly operational reports for the reporting manager.
- Ensure compliance with company SOPs and service standards.
Eligibility
- Graduate in any discipline. Hospitality/Hotel Management qualification will be an advantage.
- 38 years of experience in Premium Customer Service, Hospitality, Front Office, Lounge services, Club, Hotel, Luxury Retail, Multiplexes
- Excellent verbal and written communication skills.
- Pleasant personality, qualified grooming, and good etiquette.
- Strong interpersonal and customer-handling skills.
- Positive knowledge of MS Office.
- Experience handling VIP/HNI customers will be an advantage.
📌 Platinum Lounge Executive, (Cinema Ops)-Only Female Candidate (Noida)
🏢 G S Malls
📍 Noida
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