Staff should acquaint to IPD functions and Billing Functions.
Role Purpose The Help Desk Associate is responsible for resolving the patients / relative for the quires, guide them for policy and protocol, handled billing issues.
Key Responsibilities
Daily Bill Destructions:
- Any quires related to billing resolved it and has to communicate to patient / relative. Counseled patient's relative for outstanding protocol.
Coordinate the Discharge Formalities:
- Take discharges tentative discharge list from RMO’s floor.
- Start discharge formalities once it gets conformed by floor RMO and get complete with in 30 mints.
- Checked with Staff nurse that all unused medicine has to be return to pharmacy > Checked that Discharge summary has to be ready.
- Completes all the billing entries.
- Checked form OT, Blood Bank, pathology, radiology ( if any entries pending)
- Put discharge notification.
- Cash Patient - Guide the relative for billing settlement to customer support.
- TPA Patient - checks the statues with the TPA Department and explain patient for waiting time, other formalities etc.
- Keep Report file ready for hand over once he/ she settled the bill. With pending report slip.
- Intimate RMO to explain the summary. Intimate Nurse for IV Line removal, etc.
Answered the Patient's / relative quires:
- Understand the patient's / relative’s problem, quires, issues.
- Explain them procedure/ protocol if any confusion( as per the guide lines)/
- If any complaint - understand and try to solve it. Give patient proper explanation, make assured that complaint resolved. If it is not in the capacity escalated the issue to the Seniors ( Executive, Floor Manager, RMO in charge , Nurse Manger, Billing Manger) Escalation of the issue has same day (as early as possible).
- Every query has to be answered in proper language. Communication has to be very transparent. Call Management & Documentation.
Skills & Competencies
- MS Office proficiency
- Effective interpersonal communication skill and presentation skills
- Ability to organize; prioritize and work efficiently under pressure and subject to changing priorities;
- Managing multiple tasks. Problem solving attitude.
Supplementary Position Guidelines
Key Relationships
- External:Patients, Patient’s relatives.
- Internal :All staff which are in patient direct services.
Please Note: is only a general guideline and will change depending on the organizational requirement.
📌 Officer Patient Care- Console and Call center (Thane)
🏢 Jupiter Hospital
📍 Thane
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.