Head of Operations – PMC & Design (Retail / Commercial Fit-Outs)

? Location: Gurugram, Haryana | Head Office

? Type: Full-Time | Office-Based

? Salary: Negotiable

?‍? Openings: 1

? Experience: 7–12 Years

? Reports To: Bhaskar Arya (MD & CEO)

⚡ Immediate Joiners Preferred

■ About the Role

Sparrow Shopfits seeks a Head of Operations to lead PMC and oversee Concept Design (2D & 3D) for retail/commercial fit-outs. Own deployment, delivery, teams, clients and profitability.

■ Key Responsibilities

PMC Operations & Project Delivery

- Lead multi-site PMC from launch to closure.
- Ensure deployment, replacements and utilisation.
- Track milestones, quality, reporting and service delivery.
- Resolve risks, delays and critical escalations.
- Coordinate clients, vendors and site teams.

Team Leadership & Resource Management
- Lead PMC Managers, engineers and Concept Design teams.
- Plan manpower and performance reviews.
- Partner with HR on hiring and training.

Client Management & Operational Excellence
- Manage key clients, reviews and escalations.
- Drive client retention and repeat business.
- Implement SOPs, MIS and escalation systems.
- Support BD in project mobilisation.

Concept Design (2D & 3D) Oversight
- Oversee concept briefs, layouts, schedules and approvals.
- Review mood boards, AutoCAD 2D layouts, 3D renders and presentations.
- Monitor design quality, revisions and brand alignment.
- Resolve design queries with designers, PMC and site teams.

Commercial & Performance Management
- Track profitability,



budgets and utilisation.
- Coordinate billing, PO validity and extensions with Finance.
- Report KPIs and weekly/monthly results to leaders.

■ Eligibility & Requirements
- Bachelor's in Civil Engineering, Architecture, Construction Management or related field.
- 7–12 years in PMC, retail fit-outs, commercial interiors or project management.
- Multi-location retail/commercial fit-out experience (mandatory).
- Minimum 1-3 years in operations or team leadership roles.
- Robust PMC operations, deployment and delivery expertise (mandatory).
- Experience in client management, budgets, SOPs and MIS.
- Working knowledge of retail concept design, AutoCAD 2D, 3D renders and approvals.
- Guide design teams, quality and timelines.
- Strong communication, decision-making and problem-solving skills.
- MBA/PMP certification is an added advantage.

Shortlisted candidates may undergo an operational case study and leadership assessment.

■ How to Apply

Share CV, current/expected CTC and notice period:

? [email protected]

? [email protected]

? [email protected]

? [email protected]

? WhatsApp: +91 (phone hidden)

? Apply Online: https://lnkd.in/g9f8pn9s

? Posted by Prince Ranjan Singh

#SparrowShopfits #Hiring #HeadOfOperations #PMC #ConceptDesign #RetailFitout #CommercialInteriors #2DDesign #3DDesign #GurugramJobs

Prince Ranjan Singh Vikash Ranjan Vishal Kumar Satyendra Soni BHASKAR ARYA Sparrow Shopfits Sparroh PMC Neeru Singh

📌 Head of Operations – PMC & Design (Retail / Commercial Fit-Outs) (Gurugram)
🏢 Sparrow Shopfits
📍 Gurugram