Job Title: Head of HR

Job Location: Bengaluru

Work Model: Mandatory Work from Office

Reporting To: Founders

Candidate Expectations

Total Experience And Relevant Experience

10 years of overall HR experience.

Strong experience in HR leadership, with exposure to both corporate and frontline/retail hiring.

Proven experience in building HR functions and processes from the ground up in a growing organization.

Experience managing HR operations across corporate offices, retail stores and warehouses.

Candidate Location: Bengaluru preferred; candidates willing to relocate to Bengaluru may be considered.

Skills – Mandatory

HR strategy and organizational development.

Talent acquisition across corporate and frontline roles.

Employee relations, engagement and performance management.

HR operations, payroll and statutory compliance.

Indian labour laws and employment regulations.

Culture building, rewards and recognition.

Leadership and team management..

Diversity: As applicable.

Education and Certification

Qualification

Mandatory: MBA / PGDM in Human Resources or equivalent relevant qualification.

Good to Have: Additional qualification in HR management, organizational development or labour relations.

Specific Remarks

Regular education preferred.

Certification

Good to Have: HR-related certifications in people management, labour laws, HR analytics or organizational development.

Detailed

Role Overview The Head of HR will be responsible for building and leading the HR function from the ground up, covering talent acquisition, employee relations, payroll, statutory compliance, administration and culture building.

The role will drive a collaborative and engaging workplace culture across corporate offices, retail stores and warehouses, ensuring consistency in people practices, employee experience and organizational values.

The position will report directly to the founders and lead a team of three managers across Talent Acquisition, HR Business Partnering, Administration and Compliance.

Key Responsibilities

HR Strategy and Culture Building

Build and implement the overall HR strategy aligned with business growth and organizational objectives.

Establish a culture of collaboration, camaraderie and employee engagement across corporate, retail and warehouse teams.

Develop employee engagement initiatives, organizational rituals and cross-functional collaboration practices.

Drive culture integration across different business functions and locations.





Talent Acquisition and Workforce Planning

Own end-to-end talent acquisition across corporate, retail and frontline roles.

Develop scalable recruitment strategies to support business expansion and workforce requirements.

Drive sourcing, interviewing, selection, onboarding and hiring effectiveness.

Ensure hiring decisions align with organizational culture, values and business requirements.

Monitor hiring metrics, including time to hire, offer acceptance and quality of hire.

Employee Relations and Performance Management

Drive employee relations, grievance management and employee engagement initiatives.

Establish performance management frameworks, appraisal processes and employee development plans.

Build strong business partnerships with functional leaders to address people-related challenges.

Ensure employees feel heard, supported and engaged across all locations.

Learning and Development

Develop structured onboarding programmes and employee training initiatives.

Establish career development frameworks, growth paths and internal mobility opportunities.

Drive training completion, leadership development and capability building.

Promote internal promotions and employee growth aligned with business requirements.

Rewards and Recognition

Design and implement an organization-wide Rewards and Recognition programme.

Establish mechanisms to recognize employee contributions and outstanding performance.

Drive participation in R&R; initiatives across corporate, retail and warehouse teams.

HR Operations, Payroll and Compliance

Own payroll operations, ensuring accuracy and timely processing.

Ensure compliance with applicable Indian labour laws and statutory requirements.

Manage statutory filings, documentation and employment-related compliance.

Develop and implement HR policies that are simple, fair and consistent across locations.

Oversee administration, facilities and operational support functions.

People Calendar and HR Governance

Develop and manage the annual HR calendar covering hiring, appraisals, R&R;, training and compliance.





Align HR activities with the business and retail operating calendar.

Establish standardized HR processes, policies and governance frameworks.

Drive consistent adoption of HR policies and practices across the organization.

Team Leadership

Lead and manage a team of three managers across Talent Acquisition, HRBP, Administration and Compliance.

Establish clear responsibilities, goals and performance expectations for the HR team.

Partner with founders and business leaders on organizational priorities and people strategy.

Success Metrics / Key Deliverables

Employee engagement and eNPS scores.

Participation in culture-building and R&R; programmes.

Time to hire, offer acceptance rate and quality of hire after 90 days.

Corporate and retail attrition, including early attrition within the first 90 days.

Payroll accuracy and timely processing.

Zero statutory compliance gaps.

Training completion, internal promotions and grievance resolution timelines.

Absenteeism and adoption of HR policies across locations.

Key Skills

Mandatory Key Skills

HR Leadership and Strategy

HR Function Setup and Organizational Development

Talent Acquisition – Corporate and Frontline / Retail

Employee Relations and Engagement

Performance Management

HR Operations and Payroll

Indian Labour Laws and Statutory Compliance

Culture Building and Rewards & Recognition

Learning and Development

HR Policy Development

Administration and Facilities Management

Team Leadership and Stakeholder Management

Good To Have Skills

Retail / Fashion / Lifestyle / Consumer Brand Experience

Multi-location HR Operations

Workforce Planning and Scaling

HR Analytics and People Metrics

Organizational Transformation

Employer Branding and Employee Experience

Other Specific Remarks

Additional Requirements

Full-time, work-from-office role based in Bengaluru.

Requires regular engagement with corporate offices, retail stores and warehouses.

Robust stakeholder management skills with the ability to work closely with founders and business leaders.

Must be approachable, employee-centric and capable of building trust across all levels.

Strong understanding of Indian labour laws, payroll and statutory compliance is essential.

Experience in scaling HR functions within a growing organization is mandatory.

Must demonstrate the ability to build a collaborative culture while establishing scalable HR processes.

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