Domain: Indian customs clearance and freight operations. Import and export, air and sea cargo, customs brokerage (CHA / Customs Broker) workflows, ICEGATE filings, classification, valuation and duty.

About ClearancePort

ClearancePort is a technology company building customs and freight operations software for Indian customs brokers, freight forwarders, importers and exporters. Our platform brings together document intake, customs preparation and review, freight procurement, shipment visibility and billing.

We are looking for an experienced customs qualified to lead domain quality, operational readiness and customer implementation, and to turn real-world customs practice into clear workflows for product, engineering and customer teams.

Please note: this is a domain leadership role inside a technology business. ClearancePort does not itself act as a licensed Customs Broker. Any regulated filing or representation done through a customer or partner stays under that entity's own authorisations and responsibilities. Lending credentials or providing access through personal accounts is not part of this role.

What you will own

- Customs workflow design: import and export processes from document receipt, declaration preparation and review, filing hand-off, queries, examination, clearance and closure.
- Documentation and compliance review: checks for invoices, packing lists, transport documents, certificates and declaration data; spotting gaps, inconsistencies and escalation points.
- Classification and duty review: tariff classification, valuation, exemptions, origin and duties, with documented reasoning and escalation to specialists.
- Product validation:



turn operational requirements into specifications, test scenarios and acceptance criteria; validate outputs and prioritise defects by operational impact.
- Exception handling: procedures for amendments, customs queries, discrepancies, examinations and clearance delays.
- Customer implementation: workflow discovery, pilots, user training and operational sign-off with customs brokers and freight forwarders.
- Partner coordination: work with licensed brokers, consultants and software providers where external expertise or authorised access is needed.
- Knowledge and team development: SOPs, checklists, training material and a maintained knowledge base.
- Regulatory change management: track CBIC notifications, circulars and Budget changes and turn them into product requirements, guidance and customer communication.
- Commercial support: accurate domain input on discovery calls and demos, with realistic implementation commitments.

Must have
- Substantial hands-on experience in Indian customs clearance, with responsibility for import and export operations.
- Strong working knowledge of Bills of Entry, Shipping Bills, ICEGATE, e-SANCHIT and customs documentation.
- Experience reviewing classification, valuation, duty calculations and compliance requirements.




- Practical familiarity with air and sea cargo workflows and coordination with brokers, forwarders, terminals, CFSs and ICDs.
- Experience with customs software such as LiveImpex or comparable systems.
- Ability to write clear procedures, investigate discrepancies and explain requirements to non-specialists.
- Experience leading operations teams, training users or improving processes.

Good to have
- F-card qualification and/or experience in a licensed Customs Broker organisation.
- Customs software implementation, user acceptance testing or operational automation.
- Exposure to partner government agencies and complex clearances (EOU/SEZ, re-imports, drawback, restricted items).

Who this is for
- For you if you know customs from the operations floor, enjoy fixing broken processes, and want to shape software that brokers and importers actually use.
- Not for you if you want a role where your licence or login is used to file on behalf of the company.

First 90 days
- Document priority import and export workflows, decision points and responsibilities.
- Build a validation checklist and representative test cases.
- Identify and prioritise material gaps in customs workflows.
- Deliver SOPs and training material for the first customer implementations.
- Define pilot acceptance criteria, escalation procedures and a regulatory-update process.

What we offer Direct ownership of domain standards in a customs-tech product, close work with product and engineering, and hands-on engagement with industry users. Compensation and structure reflect experience, responsibilities and agreed outcomes.

📌 Head of Customs Operations & Domain Excellence (Indian Customs Clearance) (Delhi)
🏢 ClearancePort
📍 Delhi