We’re hiring: Engagement Lead, Virtual Medical Assistance (US Healthcare)

At Lenity Health, our virtual medical assistants run day-to-day operations for US medical practices: patient calls, faxes, refills, lab review, prior authorizations, medical records, quality measures and provider support.

We’re looking for an Engagement Lead to own a group of client practices and the team that serves them. You’re the person the practice manager trusts and the person your team turns to.

How you’ll start: a 2-month training rotation

We’re a startup, and our leads need to know the work inside out. This isn’t a direct entry into a managerial role. For your first 2 months you’ll go through rigorous, hands-on training, rotating across our client practices and working every workflow yourself: calls, faxes, refills, lab review, prior auth, medical records and quality measures. Once you’ve completed the rotation, you’ll step into the Engagement Lead role with a clear picture of how every practice runs.

What you’ll do after the rotation

- Own 2–4 US practices end to end: workflows, quality, turnaround times and the client relationship.
- Lead a team of around 10 associates: daily priorities, primary and secondary coverage, leave planning, and making sure no workflow is ever left uncovered.
- Onboard and train recent associates, build ramp-up plans and sign them off.
- Run QA: review work, score it,



coach people and fix recurring errors.
- Talk regularly with practice managers and physicians; spot problems before they do.
- Write and maintain SOPs, and help build our Centers of Excellence (front desk, prior auth, medical records).
- Report on utilization, quality and capacity, and flag staffing needs early.

What we’re looking for

- 3+ years in US healthcare operations (practice support, RCM, medical VA or similar), including at least 1 year leading or coordinating a team.
- Hands-on knowledge of front-office and clinical-support workflows: scheduling, faxes, refills, prior auth, medical records.
- Experience with EMRs such as eCW, CureMD or similar.
- Clear, confident English for client calls and email.
- Someone who plans ahead, follows through and stays calm when three things break at once.
- A clinical background (BDS, BPharm, BSc Nursing, allied health) is a strong plus.

Details

- Compensation: ₹8–12 LPA, based on experience
- Shift: full night shift, 10 PM – 7 AM IST, aligned to US Pacific time (PST). This is fixed and non-negotiable.
- Work mode: work from office, 5 days a week. No work-from-home option.
- Location: Hebbal, Bengaluru. You’ll need to live within 5 km of the office, or be willing to relocate there.

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📌 Engagement Manager- US healthcare (Bengaluru)
🏢 Lenity Health
📍 Bengaluru