Position Summary The Customer Service Executive is responsible for delivering exceptional service to banking customers through effective communication and problem-solving skills. This role entails addressing customer inquiries and concerns with accuracy while adhering to regulatory standards.

Principal

Responsibilities - Manage inbound and outbound calls related to customer banking services and inquiries.

- Provide detailed information regarding various banking products and services to customers.
- Address and resolve customer complaints and issues efficiently, ensuring high levels of satisfaction.
- Maintain comprehensive records of customer interactions, transactions, and feedback.
- Collaborate with different departments to fulfill customer needs promptly.
- Stay informed about the latest banking policies, procedures, and product offerings to enhance service delivery.



Eligibility and Qualifications - Bachelor's degree or equivalent work experience in a relevant field.
- A minimum of 1 to 3 years of experience in banking customer service or related roles. Key Competencies - Solid verbal and written communication skills, demonstrating professionalism at all times.
- Proven ability to manage customer inquiries with patience and empathy.
- Familiarity with banking products and services is advantageous.
- Proficient in using software applications for managing customer data efficiently.
- Strong analytical skills coupled with attention to detail in problem-solving scenarios.

Industry

BPO / Call Center

Department

Sales / BD, Customer Service (Domestic)

📌 Customer Service Executive - Phone Banking, Banking Customer Service (Hyderabad)
🏢 RCJ Employ HR Services
📍 Hyderabad