Company: Ordrio Technologies Pvt Ltd

Location: Udupi, Karnataka

Position: CRM Executive

Employment Type: Full-time

About the Company

Ordrio Technologies Pvt Ltd is a growing technology-driven company focused on delivering innovative digital solutions and enhancing customer experience through efficient systems and services.

Job Summary

We are looking for a proactive and customer-focused CRM Executive to manage customer relationships, maintain CRM databases, and improve customer satisfaction. The ideal candidate will ensure smooth communication with clients and provide timely support.

Key Responsibilities

- Manage and update customer data in CRM software

- Build and maintain strong relationships with customers

- Handle customer queries, complaints, and feedback efficiently

- Coordinate with sales and support teams to ensure customer satisfaction

- Track customer interactions and maintain detailed reports

- Analyze customer data to identify trends and improvement areas

- Follow up with customers for feedback and service updates





- Ensure timely resolution of issues and enhance customer experience

Required Skills

- Strong communication and interpersonal skills

- Positive knowledge of CRM tools (e.g., Salesforce, Zoho CRM, HubSpot)

- Data management and reporting skills

- Problem-solving and conflict-resolution abilities

- Basic computer proficiency (MS Excel, Word, Email)

- Ability to work in a team and handle multiple tasks

Qualifications

- Bachelor’s degree in Business Administration, Marketing, or related field

- 0–2 years of experience in CRM / Customer Support (Freshers can apply)

Preferred Skills

- Experience in customer handling or client coordination

- Analytical mindset with attention to detail

- Ability to work under pressure and meet deadlines

Requirements

- Good communication and customer handling skills

- Basic knowledge of CRM tools and MS Office

- Problem-solving ability and attention to detail

- Bachelor’s degree

📌 CRM (Udupi)
🏢 Ordrio Technologies
📍 Udupi