– Airport Terminal In charge

Position Summary The Airport Terminal In charge is responsible for overseeing the end-to-end terminal operations, ensuring seamless passenger facilitation, operational efficiency, safety, security compliance, stakeholder coordination, and service excellence. The role involves managing terminal resources, monitoring operational performance, handling irregular operations, and ensuring compliance with regulatory requirements and airport standards.

Key Responsibilities

Terminal Operations Management

Manage day-to-day terminal operations to ensure smooth functioning of passenger processing areas.

Oversee check-in, security hold areas, boarding gates, baggage handling interfaces, arrivals, and landside terminal operations.

Ensure optimum utilization of manpower, equipment, and terminal resources.

Monitor terminal service levels and implement corrective actions to enhance operational efficiency.

Passenger Experience & Service Delivery

Ensure high standards of passenger facilitation and customer service.

Address passenger complaints, escalations, and service recovery initiatives.

Monitor passenger flow and crowd management during peak operations.

Drive airport service quality initiatives and passenger satisfaction programs.

Stakeholder Coordination

Coordinate closely with airlines, ground handling agencies, security agencies, customs, immigration, CISF, concessionaires, and regulatory authorities.

Conduct regular operational meetings with stakeholders to ensure seamless terminal operations.

Resolve operational issues through effective stakeholder engagement.

Safety, Security & Compliance

Ensure compliance with DGCA, BCAS, AAI, ICAO, airport operator standards, and applicable regu

Implement operational safety procedures and monitor adherence to safety management systems.

Ensure proper incident reporting,



investigation support, and corrective action implementation.

Support emergency response planning and crisis management activities.

Resource & Team Management

Lead and manage terminal operations teams across shifts.

Develop manpower deployment plans and optimize workforce utilization.

Conduct performance reviews, coaching, training, and capability-building initiatives.

Foster a culture of safety, accountability, and operational excellence.

Operational Control & Reporting

Monitor terminal KPIs and operational performance indicators.

Prepare operational reports, MIS dashboards, and management updates.

Analyze operational trends and recommend process improvements.

Ensure readiness during VIP movements, special events, and disruptions.

Emergency & Irregular Operations Management

Act as Incident Commander/Terminal Lead during emergencies and operational disruptions.

Coordinate contingency plans for flight delays, diversions, cancellations, and peak traffic situations.

Ensure business continuity and passenger safety during irregular operations.

Educational Qualification

Bachelor's degree in aviation management, Airport Management, Hospitality Management, Business Administration, or any related discipline.

Master's Degree/MBA will be preferred.

Experience

7 to 12 years of experience in Airport Operations, Terminal Operations, Passenger Services, Ground Handling Operations, or Aviation Operations.





Minimum 3 years of experience in a supervisory or team leadership role within airport terminal operations.

Experience at domestic or international airports handling high passenger volumes will be preferred.

Mandatory Certifications

Candidates should possess one or more of the following certifications/training credentials:

ICAO Airport Operations Certificate Programme (AOCP) or equivalent.

Airport Operations Management Certification.

Dangerous Goods Regulations (DGR) Awareness Certification.

Aviation Security Awareness Training as per BCAS requirements.

Safety Management System (SMS) Training.

Emergency Response Planning (ERP) Training.

Human Factors in Aviation Training.

Basic First Aid & CPR Certification.

Airside Safety Certification (preferred).

Incident Command System (ICS) / Crisis Management Training (preferred).

Required Competencies

Airport Terminal Operations Management

Passenger Flow Management

Stakeholder Management

Regulatory Compliance (DGCA, BCAS, ICAO)

Safety & Emergency Response Management

Operational Excellence

Team Leadership & People Management

Service Quality Management

Conflict Resolution & Problem Solving

MIS Reporting & Data Analysis

Communication & Interpersonal Skills

Decision-Making Under Pressure

Key Performance Indicators (KPIs)

Terminal Operational Efficiency

Passenger Satisfaction Scores

Regulatory Compliance Score

Safety Performance Indicators

Incident Response Effectiveness

Stakeholder Satisfaction

Resource Utilization Efficiency

Training & Team Development Metrics

Service Quality Standards Achievement

Location: Airport Operations Department: Airport Operations / Terminal Operations Reporting To: Head Airport Operations / Airport Operations Manager / Terminal Head (as applicable)

📌 Airport Terminal Officer (Mundra)
🏢 Adani Ports and SEZ
📍 Mundra