We are looking for a friendly and customer-oriented Customer Care Representative for a children's clothing retail store in Bangalore. The candidate will be responsible for assisting customers, handling enquiries, providing product information and ensuring a pleasant shopping experience.
Key Responsibilities
- Welcome customers and assist them with their shopping requirements.
- Explain product details, sizes, pricing, offers and available collections.
- Handle customer enquiries through phone, WhatsApp and in-store interactions.
- Assist customers with product selection based on children's age and size requirements.
- Handle customer complaints, exchanges and return requests.
- Support the sales team in achieving store sales targets.
- Maintain customer relationships and follow up on enquiries.
- Coordinate with the store manager regarding customer feedback and issues.
- Maintain customer enquiry records and daily reports.
- Ensure excellent customer service and a positive shopping experience.
Candidate Requirements
- 1–3 years of experience in customer service, retail or front-office operations.
- Experience in garments, kidswear or fashion retail is preferred.
- Good communication skills in English and Kannada.
- Basic knowledge of MS Excel, WhatsApp and computer operations.
- Friendly attitude with good interpersonal and problem-solving skills.
- Ability to work in a retail workplace, including weekends.