JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through qualified growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Key Responsibilities
1. Regional Operations Leadership
Provide leadership and oversight for all FM operations across approximately 100+ branches and regional offices.
Ensure consistent delivery of agreed Services, and Support Services in line with contractual commitments.
Drive operational standardization across all locations.
Ensure timely closure of service requests, breakdowns, and critical incidents.
Monitor service delivery performance and ensure adherence to agreed SLAs and KPIs.
Lead crisis management and business continuity responses during emergencies.
Ensure operational readiness for audits, inspections, and client reviews.
2. Team Leadership & People Management
Lead and manage Cluster Leads and site teams across the region.
Develop a high-performance culture focused on accountability and customer service.
Conduct monthly performance reviews with direct reports.
Drive manpower optimization and workforce productivity.
Review staffing deployment and ensure optimum resource utilization.
Identify skill gaps and implement development and training plans.
Mentor Cluster Leads and build succession plans for critical positions.
Ensure employee engagement and reduce attrition across the region.
3. Client Relationship Management
Act as the Regional Single Point of Contact (SPOC) for client leadership.
Develop and maintain strong relationships with regional and branch stakeholders.
Conduct Quarterly Business Reviews (QBRs) and Monthly Operational Reviews (MORs).
Anticipate client requirements and proactively offer solutions.
Ensure effective handling and closure of escalations.
Drive client satisfaction initiatives across all sites.
Support retention and expansion of existing contracts.
4. Financial Management & Commercial Governance
Validate billing, invoicing processes.
Drive cost optimization while maintaining service quality.




Identify revenue enhancement and value-added service opportunities.
Monitor overtime, consumables, vendor costs, and manpower efficiency.
5. Compliance, Risk & EHS Management
Ensure compliance with all statutory, labor, regulatory, safety, and contractual requirements.
Drive Environmental Health & Safety (EHS) standards across all locations.
Conduct periodic risk assessments and safety inspections.
Ensure compliance with Fire & Life Safety requirements.
Lead incident investigations and root-cause analysis.
Maintain 100% compliance documentation and audit readiness.
Promote a zero-incident and zero-noncompliance culture.
6. Branch Inspection & Governance
Develop and execute a structured branch inspection calendar.
Personally conduct periodic inspections of critical and high-risk sites.
Review inspection findings submitted by Cluster Leads.
Ensure closure of audit observations within defined timelines.
Track branch-wise compliance scores and action plans.
Establish benchmarking standards across branches.
Publish Regional Quality & Compliance Scorecards.
Drive continual improvement through site maturity assessments.
7. Performance Management & Reporting
Establish governance mechanisms to monitor operational performance.
Review SLA adherence, complaint trends, downtime, and service metrics.
Generate and present regional MIS dashboards.
Analyze performance data and recommend corrective actions.
Prepare presentations for client reviews and internal leadership meetings.
Ensure data accuracy and timely reporting from all clusters.
Track key operational and financial KPIs.
8. Key Metrics Accountable For
SLA Compliance %
Client Satisfaction Score (CSAT)
Complaint Closure TAT
Employee Attrition
Safety Compliance Score
Branch Inspection Closure Rate
9. Continuous Improvement & Digital Transformation
Drive technology adoption and digital facility management initiatives.
Lead process improvement and operational efficiency projects.
Standardize best practices across all clusters.
Implement innovations to improve customer experience and reduce costs.
Utilize CAFM, CMMS, dashboarding, and analytics platforms effectively.




Promote automation and predictive maintenance initiatives wherever feasible.
10. Branch Inspections
Conduct scheduled inspections across all assigned sites.
Evaluate site performance against organizational standards, SOPs, and client requirements.
Identify operational, safety, compliance, and service-delivery gaps.
Publish Branch Inspection Reports with actionable recommendations.
Track action closure and drive continuous improvement across the cluster.
Benchmark branch performance and share best practices across sites.

KPI to the RL's appraisal:
"95% of client escalations to be resolved within 48 hours and 100% branch inspections to be completed as per annual calendar."
This single KPI significantly improves governance discipline and reduces operational surprises.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Regional Lead - Chennai
🏢 Jones Lang Lasalle
📍 Chennai