- Own and prioritize the team backlog: ServiceNow features (catalog items, flows, portal and ITSM enhancements), ATF suites and CI/CD quality gates.
- Turn business needs into clear epics, stories and acceptance criteria with stakeholders, developers and testers, including the automated tests each story needs.
- Accept delivered work against acceptance criteria and test results, and plan releases with the team.
- Track delivery and quality metrics (velocity, automation coverage, pass rates, defect leakage) and use them to set priorities.
- Make sure features and regression suites are ready for platform upgrades and transition wave go-lives.
Qualifications
Educational qualification:
B.E - Computer Science or IT
Experience :
- 6 to 10 years in IT,
with at least 3 years of ServiceNow development or testing and at least 2 years as a Product Owner or team lead.
- Good knowledge of ServiceNow development: Service Catalog, Workflow Studio/Flow Designer, portals, integrations and ITSM.