We are seeking a highly experienced, energetic, and result-oriented senior qualified to lead our Service and Spare Parts operations across multiple branches.

The ideal candidate should possess strong leadership capabilities, extensive experience in dealership after-sales operations, and a proven track record of driving business growth, operational efficiency, and profitability.

Key Responsibilities

- Lead and manage multi-branch service, workshop, field service, and spare parts operations.
- Drive service revenue, spare parts sales, profitability, and customer satisfaction.
- Manage and develop service managers, supervisors, technicians, and spare parts teams.
- Ensure effective inventory management, stock control, and spare parts availability.
- Implement SOPs, operational discipline, KPIs, and performance monitoring systems.
- Improve workshop productivity, service turnaround time, and customer complaint resolution.
- Coordinate with OEMs for warranty management, technical support,



and training.
- Drive process improvements, digitalization, and operational excellence.

Candidate Requirements

- 15+ years of experience, including at least 5 years in senior management.
- Proven experience in managing large teams and multi-location after-sales operations.
- Strong technical knowledge, commercial acumen, and P&L; management experience.
- Excellent leadership, decision-making, and organizational skills.
- Experience in Agricultural Machinery, Automobile, Commercial Vehicles, or Construction Equipment dealerships preferred.
- Degree/Diploma in Mechanical, Automobile, Agricultural Engineering, or related field.
- We are looking for a strong, hands-on leader capable of independently managing, strengthening, and expanding our Service and Spare Parts business.

📌 Head of Service and Spareparts (Cuttack)
🏢 Samson Agri Group
📍 Cuttack