Backend Operations Executive

? Location: Sector 47, Gurugram | ? Employment Type: Full-time

? Salary Range: ₹15,000 – ₹20,000 per month | Experience: 6 months – 1 year

DocIndia.org is looking for an enthusiastic, proactive, and detail-oriented Backend Operations Executive to support its doctor onboarding and verification processes.

Key Responsibilities

1. Doctor Approvals & Document Verification

· Review doctor registration requests and verify submitted documents, such as medical qualifications, registration certificates, identity proof, and other relevant records.

· Check documents and profile details for completeness, accuracy, validity, and consistency with the information provided.

· Coordinate with doctors to request missing, unclear, or updated documents and follow up until the required information is received.

· Process doctor profiles for approval as per company guidelines and escalate discrepancies or doubtful documents to the reporting manager.

· Maintain accurate records and timely status updates for pending, approved, and rejected doctor profiles.

· Ensure verification tasks are completed within defined timelines while maintaining confidentiality and attention to detail.

2. Backend Operations & Process Coordination

· Handle day-to-day backend operational tasks and maintain organized records, trackers, and reports.

· Coordinate with internal teams to resolve operational queries and ensure smooth workflow.

· Identify delays or gaps in the verification process and bring them to the reporting manager’s attention.

3. Appointment & Patient Management (As Required)

· Assist with appointment scheduling, confirmations, and follow-ups whenever operational support is needed.





· Respond to patient queries through calls, WhatsApp, or other communication channels in a polite and professional manner.

· Coordinate with doctors and internal teams to support smooth consultation and patient-management workflows.

Candidate Requirements

· 6 months to 1 year of relevant experience in backend operations, document verification, customer service, or a similar role.

· Good spoken and written English and Hindi, with the ability to communicate clearly and professionally.

· Strong attention to detail and the ability to review documents and identify missing or inconsistent information.

· Basic computer skills, including MS Excel, email, WhatsApp Web, and web-based systems or CRM tools.

· Valuable coordination, follow-up, and time-management skills.

· Enthusiastic, responsible, organized, and willing to learn.

· Ability to handle routine tasks accurately and manage multiple activities when required.

· Experience in healthcare or familiarity with medical/doctor-related documents will be an added advantage.

What You’ll Gain

· Hands-on experience in doctor onboarding, approvals, and healthcare operations.

· Exposure to digital healthcare platforms and backend operational processes.

· Opportunity to develop document-verification, coordination, and communication skills.

· A collaborative work environment with opportunities to learn and grow.

About DocIndia.org

DocIndia.org is a digital healthcare platform connecting patients with verified doctors, hospitals, clinics, and diagnostic services across the country, with a focus on enhancing accessibility, trust, and patient experience.

Working Days & Timings: Monday to Saturday | 9:30 AM – 6:30 PM

Visit Us: www.docindia.org

📌 Hiring for Backend Operations Executive (6 Month-1 Year Exp.) (Looking for candidates from Delhi NCR only)
🏢 DocIndia.org
📍 Gurugram