As a Customer Journey Advisor, you will guide travelers throughout their journey, from the initial inquiry to post-trip feedback, ensuring a smooth, personalized and reliable customer experience.
*Key Responsibilities*
1. Manage affluent and HNI customers through a personalized, consultative and relationship-driven sales approach.
2. Understand customer travel preferences, budgets, family requirements, and expectations to recommend customized Europe holiday packages.
3. Design and present tailor-made Europe itineraries aligned with ORN routes, private van services, hotels, sightseeing and operational feasibility.
4. Handle customer consultations, proposals, negotiations, follow-ups, and booking closures.
5. Coordinate with Product, Supply and Operations teams to ensure seamless booking execution and customer satisfaction.
*Ideal Candidate Profile*
1. *Mandatory:* Hands-on experience in directly selling Europe holiday packages to customers.
2. Experience in Europe GIT/FIT, tailor-made Europe tours, premium international travel or luxury leisure sales is preferred.