The Customer Support Officer in the CLM International department will be the primary point of contact for our global clientele, handling inquiries, troubleshooting issues, and delivering accurate information through email and live chat. This role requires strong communication skills, cultural sensitivity, and the ability to work collaboratively with cross‑functional teams to uphold Alldigi Tech's reputation for outstanding service.

Responsibilities

- Respond to inbound customer emails and chat messages promptly and professionally.
- Investigate and resolve product or service related queries for international customers.
- Document all interactions in the CRM system with clear, concise notes.
- Escalate complex issues to appropriate internal teams while following SLA guidelines.
- Provide accurate information on policies, procedures, and product features.
- Identify recurring problems and suggest process improvements to management.
- Maintain up‑to‑date knowledge of company offerings and industry trends.
- Collaborate with sales, technical,



and billing departments to ensure seamless support.
- Monitor and report on key performance metrics such as response time and CSAT.
- Participate in regular training sessions and knowledge‑base updates.

Qualifications

- High school diploma or equivalent; associate/bachelor's degree preferred.
- 1+ years of experience in non‑voice customer support or similar role.
- Excellent written communication skills in English; additional languages a plus.
- Proficiency with email platforms, live‑chat tools, and CRM software.
- Solid problem‑solving abilities and attention to detail.
- Ability to work independently and as part of a remote international team.
- Familiarity with SaaS products and basic technical troubleshooting.
- Customer‑centric mindset with a commitment to high service standards.
- Flexibility to work in shifts covering multiple time zones.
- Basic computer literacy and proficiency in Microsoft Office or Google Workspace.

📌 Customer Support Officer (Chennai)
🏢 Digitide Solutions
📍 Chennai