Responsibilities
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• Handling all emails and customer queries related to services and operations
• Should be responsible for customer/vendor relations
• Handling of all the ocean freight Export / import shipments on a daily and updating the customers / overseas office.
• Adhere to the local/global SOP and KPI targets and continuously work with all origin / overseas teams to maintain high service standards at all times
• Working and coordinating with other branches/countries as well as with vendors to ensure the task is completed within the assigned timeline.
• Take responsibility and ownership for the existing /new inquiries and act immediately on the process without any delay.
• Follow the SOP/ Guidelines of the SDB, India on the operational process.
• As an operator follow the timeline on the job opening/ closing and other related management approval before the job execution and file closing and procedure after the completion.
• Ensure to update the customer/agent proactively on the status of the shipment and suggestions/solutions accordingly.




• SOP is to be updated with the latest processes and reviewed on request.
• Through the process, improvements increase productivity and save costs for customers thereby giving Clients strong value and retention.
• Arranging proper backup and handling the pending activities within the team in the absence so the daily business is not affected.
• Have to work jointly and coordinate within the team as well as with carriers to ensure we optimize our operations and deliver the best service quality to our customers.
• Maintaining valuable relationships with customers and addressing their problems to get them resolved at the maximum level.
• Coordinating with Shippers, Buyers, Vendors, Shipping Lines, CFS, and console Agents with a complete focus on planning, direction, and active follow-up of each critical step in the Exim process to ensure no service failure.
• To keep track on all Exim shipments and update the customer on time.

📌 Senior Operations Manager (Chennai)
🏢 Savino Del Bene
📍 Chennai