Job Description
– Airport Terminal In charge Position Summary The Airport Terminal In charge is responsible for overseeing the end-to-end terminal operations, ensuring seamless passenger facilitation, operational efficiency, safety, security compliance, stakeholder coordination, and service excellence. The role involves managing terminal resources, monitoring operational performance, handling irregular operations, and ensuring compliance with regulatory requirements and airport standards.

Key Responsibilities
Terminal Operations Management Manage day-to-day terminal operations to ensure smooth functioning of passenger processing areas. Oversee check-in, security hold areas, boarding gates, baggage handling interfaces, arrivals, and landside terminal operations. Ensure optimum utilization of manpower, equipment, and terminal resources. Monitor terminal service levels and implement corrective actions to enhance operational efficiency. Passenger Experience & Service Delivery Ensure high standards of passenger facilitation and customer service. Address passenger complaints, escalations, and service recovery initiatives. Monitor passenger flow and crowd management during peak operations. Drive airport service quality initiatives and passenger satisfaction programs. Stakeholder Coordination Coordinate closely with airlines, ground handling agencies, security agencies, customs, immigration, CISF, concessionaires, and regulatory authorities. Conduct regular operational meetings with stakeholders to ensure seamless terminal operations. Resolve operational issues through effective stakeholder engagement. Safety, Security & Compliance Ensure compliance with DGCA, BCAS, AAI, ICAO, airport operator standards, and applicable regu Implement operational safety procedures and monitor adherence to safety management systems.



Ensure proper incident reporting, investigation support, and corrective action implementation. Support emergency response planning and crisis management activities. Resource & Team Management Lead and manage terminal operations teams across shifts. Develop manpower deployment plans and optimize workforce utilization. Conduct performance reviews, coaching, training, and capability-building initiatives. Foster a culture of safety, accountability, and operational excellence. Operational Control & Reporting Monitor terminal KPIs and operational performance indicators. Prepare operational reports, MIS dashboards, and management updates. Analyze operational trends and recommend process improvements. Ensure readiness during VIP movements, special events, and disruptions. Emergency & Irregular Operations Management Act as Incident Commander/Terminal Lead during emergencies and operational disruptions. Coordinate contingency plans for flight delays, diversions, cancellations, and peak traffic situations. Ensure business continuity and passenger safety during irregular operations. Educational Qualification Bachelor's degree in aviation management, Airport Management, Hospitality Management, Business Administration, or any related discipline. Master's Degree/MBA will be preferred. Experience 7 to 12 years of experience in Airport Operations, Terminal Operations, Passenger Services, Ground Handling Operations, or Aviation Operations.



Minimum 3 years of experience in a supervisory or team leadership role within airport terminal operations. Experience at domestic or international airports handling high passenger volumes will be preferred. Mandatory Certifications Candidates should possess one or more of the following certifications/training credentials: ICAO Airport Operations Certificate Programme (AOCP) or equivalent. Airport Operations Management Certification. Dangerous Goods Regulations (DGR) Awareness Certification. Aviation Security Awareness Training as per BCAS requirements. Safety Management System (SMS) Training. Emergency Response Planning (ERP) Training. Human Factors in Aviation Training. Basic First Aid & CPR Certification. Airside Safety Certification (preferred). Incident Command System (ICS) / Crisis Management Training (preferred). Required Competencies Airport Terminal Operations Management Passenger Flow Management Stakeholder Management Regulatory Compliance (DGCA, BCAS, ICAO) Safety & Emergency Response Management Operational Excellence Team Leadership & People Management Service Quality Management Conflict Resolution & Problem Solving MIS Reporting & Data Analysis Communication & Interpersonal Skills Decision-Making Under Pressure Key Performance Indicators (KPIs) Terminal Operational Efficiency Passenger Satisfaction Scores Regulatory Compliance Score Safety Performance Indicators Incident Response Effectiveness Stakeholder Satisfaction Resource Utilization Efficiency Training & Team Development Metrics Service Quality Standards Achievement

Location:
Airport Operations Department: Airport Operations / Terminal Operations Reporting To: Head Airport Operations / Airport Operations Manager / Terminal Head (as applicable)

📌 Airport Terminal Officer (Mundra)
🏢 Adani Ports and SEZ
📍 Mundra