Job Description

About the Role
We are seeking a Senior MDM & Mobile Compliance Engineer with 8 years to 10 years of IT experience with solid enterprise MDM/UEM administration expertise. Requirements
• Hands-on Microsoft Intune administration, configuration, compliance policies and application deployment.
• Apple Business Manager, iOS/iPadOS enrollment, Automated Device Enrollment (ADE) and device lifecycle management.
• Microsoft Entra ID, Conditional Access, MFA and mobile security troubleshooting.
• Strong L3 troubleshooting, incident management, root cause analysis and escalation handling.
• Working knowledge of mobile communication capture, archiving and compliance support. Good To Have
• Experience with Smarsh Capture Mobile, MobileGuard, Proofpoint or similar communication compliance platforms.
• Knowledge of SMS/MMS capture, SIM/eSIM provisioning and carrier coordination.
• PowerShell, Microsoft Graph API and automation.
• Device-user-mobile number reconciliation, reporting and compliance validation.
• Familiarity with Hampro,



subject to confirmation of its role in the environment. Technical Skills / Certifications
• Microsoft Intune, Apple Business Manager, Entra ID, Conditional Access.
• PowerShell, Microsoft Graph API, REST API fundamentals.
• Microsoft MD-102 preferred; SC-300 and ITIL Foundation advantageous.
• Smarsh/MobileGuard product training advantageous.

Key Responsibilities
• Provide L3 technical and operational backup to the US Onshore MDM Team.
• Troubleshoot complex Intune, Apple enrollment, security and device compliance issues.
• Support Smarsh/MobileGuard capture issues and coordinate vendor escalations.
• Assist with Proofpoint and other approved platform operations following KT.
• Support incident resolution, RCA, change management and service improvements.
• Develop automation, operational runbooks and technical documentation.
• Lead offshore KT, cross-training and technical coordination with onshore teams.

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