• POSITION DESCRIPTION JOB TITLE Deputy Relationship Manager-Rapid Track Loan GRADE M DEPARTMENT SOUTH BUSINESS LOCATION #*Current Office Location*# SUB-DEPARTMENT NA TYPE OF POSITION Full-time REPORTS TO #*Reporting Designation*# REPORTING INTO NA ROLE PURPOSE & OBJECTIVE The Deputy Relationship Manager for Fast Track Loan within the South Business department at Ujjivan Small Finance Bank plays a pivotal role in driving the growth and management of the bank's fast track loan portfolio. This position requires a strategic and customer-centric professional who can effectively manage client relationships, assess creditworthiness, and ensure timely disbursal of loans while adhering to regulatory and internal compliance standards. The role demands collaboration with cross-functional teams to optimize loan processing, mitigate risks, and enhance customer satisfaction in a competitive banking environment focused on financial inclusion and rapid service delivery. SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE Not Applicable Not Applicable Key Duties And Responsibilities Of The Role
• Manage and nurture relationships with existing and prospective clients to promote fast track loan products tailored to their financial needs.
• Conduct thorough credit appraisals and risk assessments to ensure the quality and profitability of the loan portfolio.
• Coordinate with credit, legal, and compliance teams to ensure all loan disbursals meet regulatory guidelines and internal policies.
• Drive the end-to-end loan processing cycle, ensuring timely documentation, verification, and disbursal to meet customer expectations.
• Identify opportunities for cross-selling and upselling additional banking products to enhance customer value and bank revenue.




• Monitor loan repayments and proactively manage delinquency by engaging with customers to resolve issues and minimize non-performing assets.
• Prepare detailed reports on loan portfolio performance, market trends, and customer feedback for senior management review.
• Collaborate with marketing and product teams to develop and implement strategies that increase loan penetration in the South Business region.
• Train and mentor junior relationship managers and field staff to improve team effectiveness and customer engagement.
• Stay updated with industry developments, regulatory changes, and competitive landscape to adapt strategies accordingly. Educational Qualifications MINIMUM REQUIREMENTS OF KNOWLEDGE AND SKILLS
• Bachelor’s degree in Finance, Business Administration, or a related field; MBA or equivalent postgraduate qualification preferred.
• Minimum of 4-6 years of experience in retail banking or microfinance, with a focus on loan portfolio management and customer relationship management. Experience #*Education and Experience*# Certifications #*Required Certification/s*# Functional Skills
• Credit Risk Assessment
• Loan Portfolio Management
• Customer Relationship Management (CRM)
• Regulatory Compliance in Banking
• Financial Analysis and Reporting
• Cross-selling and Upselling Techniques
• Negotiation and Conflict Resolution
• Team Leadership and Mentoring
• Market Research and Competitive Analysis
• Documentation and Loan Processing Behavioural Skills
• Credit Risk Assessment
• Loan Portfolio Management
• Customer Relationship Management (CRM)
• Regulatory Compliance in Banking
• Financial Analysis and Reporting
• Cross-selling and Upselling Techniques
• Negotiation and Conflict Resolution
• Team Leadership and Mentoring
• Market Research and Competitive Analysis
• Documentation and Loan Processing Competencies Required #*Competencies*#

📌 Deputy Relationship Manager-Fast Track Loan (Bengaluru)
🏢 Ujjivan Small Finance Bank
📍 Bengaluru