Job Title: Management Associate, Operations Chief of Staff

Location:
Philippines / India

Job Type
Full-Time Remote Reports to: Executive Advisor Compensation: S$2,000 ~ S$3,000 monthly Hey Future Figment Family Member Figment restores Singapore’s conserved shophouses into boutique, hotel-inspired homes. We have been called the “Picassos of Singapore’s Built Heritage” by Travel + Leisure and featured in The New York Times, The Wall Street Journal, The Straits Times and Channel NewsAsia. We have welcomed more than 4,000 members from companies such as Grab, BCG and Citi. We move fast. This role makes sure that speed never costs us accuracy. The Role You will be the Chief of Staff/ Executive Advisor’s eyes and legs across Figment. You will work directly with the Chief of Staff/ Executive Advisor and closely with our Founder, with a view across every function in the business. Your job is to make sure that what leadership decides actually gets done, correctly and on time. You will track every commitment, check the work behind it, follow up with owners and report back to the Chief of Staff/ Executive Advisor on anything that is wrong, late or not quite right, with the facts to back it up. You will need to make sure that nothing slips past without being seen. What You Will Own
• Follow-through on leadership decisions. Keep the master action log from every management meeting. Track owners and deadlines, follow up until each item is closed, and escalate anything that stalls to the Chief of Staff/ Executive Advisor.
• Spotting slippage. Watch the work across operations, sales, finance and leasing against our SOPs, approval matrix and deadlines. When something slips, find out what happened and why, and bring the Chief of Staff/ Executive Advisor the facts and a proposed fix.
• Detail audits. Spot-check the work that carries risk, such as bookings, invoices, reconciliations, member communications,



payroll inputs and landlord payments. Catch errors before they reach a guest, a landlord or the P&L.;
• KPI dashboard. Take our management dashboard from first build to fully running. Define the metrics, fix how data is captured, and keep it accurate and current. If a number moves, you know why before anyone asks.
• Data integrity. Audit the inputs to our reports and AI tools. Catch errors at the source so the output can be trusted.
• Performance diagnosis. Dig into occupancy, revenue, conversion and cost data. Find what is off and why, and bring the Chief of Staff/ Executive Advisor clear findings and recommendations.
• Contract review. Read landlord agreements, insurance policies and commercial contracts. Summarise the key terms and flag risks, gaps and inconsistencies before sign-off.
• Operating rigour. Build the checklists, trackers and review routines that make slippage visible early across our houses and teams. What We Are Looking For
• Obsessive attention to detail that works rapid. You catch the small thing that changes the conclusion, and you check again before you send.
• 2–4 years in consulting, business analysis, operations, audit or a similar role
• A bachelor’s degree in a quantitative or business discipline is preferred.
• Comfortable following up firmly and respectfully with people more senior than you, and escalating clearly when needed
• Strong spreadsheet skills, and hands-on experience building dashboards and KPI reporting




• Comfortable reading and summarising commercial contracts (no legal background required)
• Uses AI tools to work faster and is rigorous enough to check their output to make sure there is 0% hallucinations.
• Excellent written and spoken English
• Self-directed and reliable working remotely with a Singapore-based team, including overlap with Singapore business hours Key Competencies
• Meticulousness. You verify before you report, reconcile before you conclude, and never assume.
• Ownership and follow-through. You close loops without being asked. “I sent a reminder” is not the same as “it’s done.”
• Judgement in escalation. You know the difference between a nitpick and a real risk, and you escalate with facts, not opinions.
• Structured thinking. You break problems down, design a sound method and write it up so others can carry it out.
• Discretion. You handle confidential financial, people and deal information with complete care. Nice to Have
• Experience in hospitality, real estate, serviced apartments, coliving or property operations
• Experience reviewing leases, landlord agreements or insurance agreements
• Sales funnel or CRM reporting
• Experience working with developers to automate reporting Figment moves fast, and our team is built to get things done. The Management Associate makes sure speed never comes at the cost of accuracy. The numbers are right, the contracts are sound, and every commitment is followed through. You are the rigor behind the management team that lets Figment take bold bets on irreplaceable buildings with confidence. If you love detail, take pride in getting things exactly right, and want a seat close to the decisions that shape one of Singapore’s most distinctive heritage companies, this role is for you. Apply now and become part of our house-proud Figment team

📌 Management Associate, Operations Chief of Staff (India)
🏢 figment
📍 India