Your day starts with leading a team of customer service reps. You'll be there to inspire and guide them as they tackle voice support challenges. Keeping customers happy while driving your team's performance is key. You'll jump in when things get tricky, handling any escalated issues with poise and efficiency.
The Work
Lead a crew of customer service pros, helping them hit their goals.
Keep an eye on team performance metrics; tweak strategies to amp up results.
Step in to resolve tough customer concerns swiftly and effectively.
Run regular training sessions to boost skills in voice processes and the best customer service practices.
Work closely with other teams to create a smooth customer experience.
Generate reports on how the team is doing and share customer feedback for the higher-ups.
The Must-Haves
Solid background in voice processes and delivering top-notch customer service.
Proven skills in leading and managing a team.
Stellar communication and people skills.
A knack for diving into performance data and finding ways to improve.
Proficiency in handling inquiries and solving problems without breaking a sweat.
Ready to lead your own squad and make customers smile Jump in!
📌 Customer Service Team Leader Voice Process, Voice Support, Team Leading Kolkata (India)
🏢 SMART EMPLOYMENT SERVICES
📍 India
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