Description : About the Company

Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets.

- We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the agile formula that drives business performance.
- Together, we unlock potential.

About the team

The Central Operations team plays a pivotal role in ensuring our Employee Benefits operations run with consistency, precision, and scalability. As the second‑in‑command to the Central Operations Leader (Data/Endorsement Management), this function acts as the operational backbone—translating strategic priorities into reliable, day‑to‑day execution. At the core of the team is a group of highly skilled Data Handlers who operate as Subject Matter Experts within the Employee Benefits segment. The team is accountable for maintaining data accuracy, driving operational excellence, and supporting seamless policy and endorsement management. Through proactive guidance, structured processes, and deep domain knowledge, the team ensures that operational workflows remain efficient, compliant, and client‑ready at all times. This is a hands‑on leadership function, responsible for delivering outcomes through strong process intelligence, sound judgement, and a steady presence in fast‑moving situations. The team’s strength lies in its ability to bring clarity to complexity, stay composed under pressure,



and uphold disciplined operational execution. Whether supporting daily activities or stepping in to independently run operations, the team ensures stability, quality, and continuous improvement across the Central Operations landscape.

Summary

This role acts as the second-in-command for Central Operations, working closely with the Central Operations Leader (Data/Endorsement Management) to ensure the function operates smoothly, consistently, and at scale. It is instrumental in converting strategy and priorities into dependable execution, while continuously strengthening how operations are delivered.

The role leads a team of Data Handler who function as Subject Matter Experts and is accountable for driving outcomes through them. It is a hands-on position that requires strong process knowledge, within the Employee Benefits segment, sound judgement, and the ability to step in and independently run operations when needed. Well suited for someone who stays composed under pressure, brings clarity to complex situations, and delivers results through disciplined execution and effective people leadership.

Role

Core Accountability

Drive the day-to-day execution of Central Operations across data management, policy endorsements and revenue booking, ensuring speed, accuracy and control, while acting as a trusted execution partner and force multiplier for the Central Operations Leader.

Leadership & Execution Ownership





- Act as the primary execution partner to the Central Operations Leader, supporting decision-making, problem-solving and delivery.
- Independently manage Central Operations in the leader’s absence, ensuring continuity and stability.
- Translate leadership direction into clear priorities, delivery plans and measurable outcomes.
- Anticipate risks, capacity constraints and dependency issues, and plan proactively to avoid disruption.
- Serve as the first point of escalation for complex or high-impact operational issues.

Leadership & Delivery Governance

- Lead and drive outcomes through Subject Matter Experts(SMEs).
- Coach SMEs to plan workloads, manage their clients effectively and deliver against committed timelines.
- Maintain a close, hands-on view of deliverables, progress and risks across regions.
- Actively manage escalations, unblock issues and ensure alignment across teams and stakeholders.
- Build and strengthen leadership capability within the SME layer, enabling them to lead confidently and consistently.

Operations, Endorsements & Data Integrity

- Oversee end-to-end execution of policy endorsements, data changes and revenue-impacting transactions(CD statements).
- Ensure all data received from insurers and TPAs is reconciled, validated, corrected, and finalized before use.
- Proactively follow up with insurers and TPAs to close dependencies and prevent delays.
- Maintain absolute ownership of data quality, calculations, and financial accuracy, especially for endorsements impacting revenue.
- Perform detailed reconciliations, validations, and exception handling across insurer data feeds.
- Build and enforce strong process controls, SOPs, and audit-ready documentation.

Automation, Productivity & Scale

- Bring a s

📌 Assistant Vice President - Health & Benefits Operations (Mumbai)
🏢 WTW
📍 Mumbai