Front Desk & Patient Conversion Executive (Healthcare/dental) (Delhi)

Front Desk & Patient Conversion Executive (Healthcare/dental) (Delhi)

12 Nov
|
Sobti Dental Clinic
|
Delhi

12 Nov

Sobti Dental Clinic

Delhi

Dr. Sobti’s Dental Care is a premium dental and implant center focused on:

- Dental Implants
- Full Mouth Rehabilitation
- Smile Designing
- Digital Dentistry
- In-house CBCT Imaging
- Guided Implant Surgery
- Cosmetic Dentistry
- Dental Lab

We receive daily patient inquiries through:

- Meta Ads
- Google Ads
- Instagram
- Website Leads
- WhatsApp
- Walk-ins
- Referral Calls

We are looking for a smart, sales-oriented front desk professional from a healthcare background who can convert leads into consultations and treatments.

Key Responsibilities: Lead Conversion (Most Important KPI)

- Handle all incoming leads from Meta Ads, Google Ads, website forms, WhatsApp, and calls

- Respond to leads within 5 minutes :

- Call leads and understand treatment requirements

- Convert inquiries into booked consultations

- Follow up with missed leads daily

- Re-activate old leads database

- Maintain daily conversion sheets

Patient Sales Coordination

- Explain treatment process in simple language
- Convince hesitant patients to visit clinic
- Handle pricing discussions (as trained by management)
- Follow up after consultation for treatment acceptance
- Track pending treatment cases

Examples:

- Implant inquiries
- Smile makeover leads
- Invisalign/Ortho inquiries
- Full mouth rehab leads
- Cosmetic dentistry leads

Front Desk Responsibilities

- Patient appointment scheduling
- Walk-in patient handling
- Greeting patients professionally
- Maintaining reception area
- Billing coordination
- Daily appointment reminders




- Rescheduling missed appointments

WhatsApp & CRM Management

- Handle clinic WhatsApp professionally
- Follow-up messages
- Send consultation confirmations
- Share clinic location/details
- Maintain lead database

Reporting

Daily report submission:

- Total leads received
- Leads contacted
- Appointments booked
- Consultations completed
- Treatments converted
- Revenue generated from leads

Required Experience: Minimum 2-5 years experience in healthcare/hospital/dental/cosmetic clinic front desk or patient counseling

OR

Experience in:

- Dental clinics
- Aesthetic clinics
- IVF clinics
- Hair transplant clinics
- Hospitals
- Healthcare call centers
- Cosmetic surgery clinics

Must Have Skills:

- Robust communication skills (Hindi + English)
- Excellent phone handling skills
- Lead conversion experience
- Follow-up discipline
- Basic Excel/Google Sheets knowledge
- WhatsApp communication skills
- Sales mindset
- Presentable personality
- Comfortable handling premium patients
- Dental chains
- Aesthetic clinics
- IVF clinics
- Cosmetic surgery centers
- Hair transplant clinics
- Hospital patient relationship departments

These industries understand high-value lead conversion , which matches your implant business.

Pay: ₹25,000.00 - ₹35,000.00 per month

Education :

- Bachelor's (required)

Experience :

- Healthcare management: 1 year (required)
- Direct sales: 1 year (required)
- Sales: 1 year (required)

Location :

- Delhi, Delhi (Delhi) (required)

Work Location: In person

📌 Front Desk & Patient Conversion Executive (Healthcare/dental) (Delhi)
🏢 Sobti Dental Clinic
📍 Delhi

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