Leading Travel Company established over 16 years has a requirement for Customer Support role in Kolkata with good English speaking skills.

The Role

As an Out-of-Hours Customer Support Advisor , you’ll be the first point of contact for our customers needing assistance outside standard office hours. This role is crucial in ensuring our travellers feel supported, safe, and confident at all times.

Key Responsibilities

- Assisting with urgent travel issues (delays, cancellations, accommodation problems, emergencies)
- Liaising with suppliers, hotels, and airport transfer providers
- Providing clear, empathetic, and solutions-focused support
- Accurately logging cases and updating customer records
- Working independently while following clear processes and escalation paths

What We’re Looking For

- Previous customer service experience (travel industry experience is a plus, not a must)
- Excellent communication skills and a calm manner under pressure
- Strong problem-solving ability and good attention to detail




- Confident using computer systems and multitasking
- Reliable, flexible, and customer-first mindset

Job Types : Full-time, Permanent

Pay: From ₹30,000.00 per month (depending on Experience)

USA Shift: 21.00 to 6AM (IST)

Please call 9831 801113 to arrange interview.

Benefits :

- Provident Fund

Experience :

- working for Travel Company: 2 years (preferred)

Language :

- Good & fluent English (required)

Location :

- Kolkata, West Bengal (required)

Job Types : Full time, Permanent

Pay: From ₹30,000.00 per month

Benefits :

- Provident Fund

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Previously worked for Travel Company

Education :

- Bachelor's (required)

Language :

- English (required)

Location :

- Kolkata, West Bengal (preferred)

📌 Customer Support for Travel Company in Kolkata Usa Shift
🏢 AceRooms.Com
📍 Kolkata