Sales Executive - Customer Engagement (Aesthetic & Wellness) (Inside sales role involving client engagement over phone, WhatsApp & CRM follow-ups )

The Face Company (Greater Kailash 2 Delhi) is a premium aesthetic and wellness brand focused exclusively on facial skin, brows, lashes, and advanced facial treatments. We cater to a discerning, urban clientele and operate with a robust emphasis on clinical protocols, consultation-led selling, and long-term client relationships.

Role Overview

We are hiring a Sales Executive - Customer Engagement for a phone-based inside sales role . This position involves inbound and outbound client calls , appointment booking, follow-ups, and CRM management for our aesthetic and wellness services.

This is not a field sales role and not a BPO job . You will be the first point of contact for prospective clients and play a critical role in converting inquiries into confirmed appointments.

Key Responsibilities

- Handle inbound and outbound client calls for service inquiries

- Explain treatments, packages, and ongoing offers clearly and confidently

- Book, confirm, and follow up on appointments :

- Engage with clients over phone and WhatsApp :

- Maintain accurate records on CRM (leads, follow-ups, conversions)

- Coordinate with clinic managers and service teams for smooth scheduling

- Re-engage past leads and inactive clients

- Achieve daily and monthly appointment and revenue targets

Who This Role Is For

This role is ideal for someone who:

- Is confident speaking to clients over the phone





- Enjoys consultative selling rather than hard selling

- Understands customer psychology and trust-building

- Wants stable income plus performance-based incentives :

- Is comfortable working in a premium brand environment

Required Skills & Experience

- 1-4 years experience in inside sales / tele-sales / customer engagement :

- Strong spoken English and Hindi (polite, professional tone)

- Prior experience in aesthetic clinics, wellness, healthcare, hospitality, or luxury services is a plus

- Comfortable using CRM systems, WhatsApp Business, and basic tech tools

- Goal-oriented with strong follow-up discipline

What We Offer

- Fixed salary + attractive performance-based incentives :

- Clear growth path within sales, CRM, and centre operations

- Exposure to a premium aesthetic brand :

- Structured systems, scripts, and support (no random calling)

- Professional, respectful work environment

Work Details

- Location : On-site (clinic-based)
- Role Type : Full-time, inside sales (phone-based)
- Working Hours : As per clinic operations

Important Note

This role involves sales over phone and WhatsApp , appointment conversion, and follow-ups.

How to Apply

Pay: ₹25,000.00 - ₹40,000.00 per month

Ability to commute/relocate:

- Delhi: Reliably commute or planning to relocate before starting work (preferred)

Experience :

- Telemarketing: 1 year (required)

Language :

- English (required)
- Hindi (required)

Work Location: In person

📌 Sales Executive - Customer Engagement (Aesthetic & Wellness) (Delhi)
🏢 The Face
📍 Delhi