About Tripjack

TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!

We’re proud to be Great Place to Work® Certified workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.

With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre

- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners. - Job Title

Tele-Sales Executive - B2B Travel (Agent Engagement, Revenue & Performance Growth) - Location

Mumbai / Remote (India) (as applicable) - Department

Sales / Business Development - Role Summary

This role is focused on maximizing engagement, revenue, and performance of TripJack’s existing transacting agent base , while also supporting the activation of newly onboarded agents. The primary objective is to increase active agent percentage, booking frequency, wallet share, and GMV per agent through structured tele-based engagement. - Key Responsibilities (in Priority Order)

1. Agent Engagement, Revenue & Performance Growth (Primary Priority)

Own and actively manage a defined portfolio of currently transacting agents

Increase booking frequency, transaction value, and product adoption

Drive wallet share growth across Flights, Hotels, and Ancillaries

Identify early signs of drop in activity and proactively intervene to prevent churn

Educate agents on margins, offers, pricing advantages, and product enhancements

Act as a business advisor to agents,



helping them grow their own sales

1. Reactivation & Retention (High Priority)

Re-engage low-usage, declining, or recently inactive agents

Diagnose reasons for reduced activity (pricing, credit, competition, product gaps)

Run structured follow-ups to bring agents back to consistent usage

Improve 30/60/90-day retention metrics for agent cohorts

1. Agent Activation & Onboarding (Secondary Priority)

Support activation of newly registered agents to ensure fast time-to-first-booking

Explain TripJack’s platform, products, and booking workflows

Assist with KYC, wallet funding, and first transaction handholding

Reduce drop-offs between registration and first booking

1. Relationship Ownership & Sales Coordination

Build long-term, trust-based relationships with assigned agents

Handle objections related to pricing, credit limits, competition, and usability

Coordinate with Account Management, Support, and Ops teams for issue resolution

Capture and share structured feedback on agent needs and competitor activity

1. Sales Discipline, CRM & Reporting

Maintain accurate call logs, follow-ups, and outcomes in CRM

Track engagement, revenue, and performance metrics consistently

Achieve daily, weekly, and monthly engagement and revenue targets

Provide insights on churn risk, agent cohorts, and growth levers - Key Success Metrics (Weighted Towards Growth)

GMV / revenue growth from existing agents

Booking frequency per active agent

Active agent % (monthly)

Reactivation rate of low-usage agents

Wallet share expansion

Time-to-first-booking (recent agents)

Call productivity and conversion ratios - Desired Skills & Experience

Must-Have

1-4 years of tele-sales / inside sales experience , preferably B2B

Proven ability to grow revenue from existing customers

Strong consultative selling and objection-handling skills

Comfort with CRMs, dashboards, and target-driven environments - Good to Have

Experience in B2B travel, OTA, SaaS, fintech, or marketplace platforms

Prior exposure to retention, reactivation, or account growth roles

Understanding of agent economics and margin-based selling

📌 Inside Sales / Tele Sales (Kannada, Malayalam, Telugu, Tamil) (Mumbai)
🏢 Trip Jack
📍 Mumbai