Location: Bangalore | Experience: 4–5 Years | Band: BPO 3/4 | Salary: Up to ₹12

JOB DESCRIPTION
We are hiring a Team Lead – Live TV & Media Operations to monitor and maintain customer TV operations within SLAs in Bangalore. This role is ideal for a media operations professional with live TV, live sports, and VOD experience, strong leadership skills, and the ability to manage teams in a time-sensitive, high-pressure live broadcast environment.

JOB SUMMARY
Monitor and maintain the customer TV Operations within SLAs

Provide feedback, coaching, and improvement plans to team members

Suggest and implement workflow improvements

Monitoring/processing of tasks/airing/programs using in-house tools and dashboards

Manage escalations where appropriate

Monitor chat, emails, and other in-house tools for tickets, escalations, and updates from customer internal teams, TCS, and vendors

Work assignment to team members

Follow up with team to ensure tasks are managed accurately and meeting SLAs

Quality analysis of tasks performed by team members

Participate in regular client calls and maintain excellent rapport with clients

Reporting and contributing in client and internal reviews

Responsible for managing and reporting for internal TCS requirements

PRINCIPAL DUTIES AND RESPONSIBILITIES
Escalate and communicate issues on time

Coach and develop team

Perform RCAs, create and maintain SOPs

Communicate and handle escalated issues and work closely with customer internal teams, cross-functional teams, and vendors/providers

Maintain active awareness of multiple simultaneous video feeds with meticulous attention to detail

Implement governance and audit team members' work quality and provide feedback

Perform other duties as assigned by management, with focus on reporting and presenting

Experience with workflow/process-based tools (CRM, ticketing tools, etc.)





Responsible for internal audits and corresponding documentation

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WORK EXPERIENCE
4–5 years of professional experience — required

3+ years in a leadership/management position directly managing people and process — required

Worked in a live operations/time-sensitive environment (call center, help desk, network operations, OTT preferred)

Willing to work every weekend and any shift between — without rotation between shifts

Willing to work beyond defined shift as per client ask (not a regular occurrence)

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KNOWLEDGE, SKILLS AND ABILITIES
Strong knowledge and experience with live TV, live sports & Video on Demand

Strong knowledge of leadership principles

High attention to detail, excellent communication skills, and ability to troubleshoot and document issues

Excellent prioritization, time management, and collaboration skills

Strong multi-tasking skills and ability to complete high-priority tasks in a timely manner

Solid computer skills with experience in Chrome, Google Suite, and Google Apps

Strong experience with varied devices such as Mobile (iOS & Android), iPads, Tablets, Smart TVs, Xbox

Experience dealing with internal/external customers

Maintain a high sense of urgency while staying calm under pressure

Team-oriented, quick learner, and adapt to changes

Able to provide results within a given time frame

Must have the ability to pay attention to live streams for long periods and attune to cues in live streams, signal the start and end of programs

Experience managing partners and interacting with business users

Create & analyze data/team metrics for performance tracking & reporting

WHY JOIN US?

Salary up to ₹12 LPA

Prime Bangalore location

Leadership role in Live TV & Media Operations

Exposure to OTT, live sports, VOD, and streaming platforms

Career growth in media operations leadership

Agile and fast-paced live broadcast environment

📌 Team Lead - Live TV & Media Operations (Bengaluru)
🏢 Gratitude
📍 Bengaluru