Please note that prior experience in the exact domain is not mandatory; however, candidates must have a background in the international insurance domain. Profiles with UK or US insurance experience will be considered, provided candidates possess robust communication skills and are willing to work in the UK Insurance domain (Retirements, Pensions, Life). Additionally, candidates with chat/email support experience who are comfortable handling a voice process can also be considered.
Eligibility:
Graduate with 1-4 yrs of relevant work experience.
Excellent English communication (Mandate)
Customer service experience specifically insurance, would be preferred
Relevant experience with UK insurance (Retirements, Pensions, Life) domain is an added advantage
Ability to provide Customer Service to existing customers through email
Should follow various communication scripts/canned responses/email templates when communicating to the customers
Ability to handle a high volume of emails with varying degrees of questions or concerns
Should be open to working in rotational UK shifts as business requirements
Availability of an immediate joiner would significantly support the requirement