This role involves working with Client's Kindle Direct Publishing (KDP), an independent self-publishing service. The position requires interfacing with publishers/content providers using the KDP platform to ensure all concerns are addressed. The workplace thrives on innovation and excellence, aiming to create an exceptional customer experience.
Process and respond to email, phone, and chat contacts from KDP website users.
Meet or exceed all quality, productivity, and time management goals.
Follow all site performance and behavior expectations as outlined by management.
Demonstrate an appropriate sense of urgency for email response times and phone & chat service levels.
Follow company policies and processes to process customer requests appropriately.




Use customer service tools and software to troubleshoot and provide accurate responses.
Strive to drive improvement to internal and external processes to enhance the customer experience.
Flexibility to work shifts including overnight and weekends.
Minimum of 1 year experience handling multiple forms of direct customer inquiries via calls, chats, and/or emails.
Fluency in English (C1 level) in speaking, writing, and reading.
Proficiency in computer navigation skills and a basic understanding of using a website/web browser and the internet.
Experience with Microsoft Office products and applications.
Bachelor's degree or equivalent.

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📌 Customer Service Advisor - Night Shift - Work From (Chennai)
🏢 Aditi Tech Consulting Private
📍 Chennai