Job Description:

Responsibilities

- Overall operational responsibility for all restaurant/QSR locations
- Manage and develop Store Managers and Central Kitchen Manager
- Own store-level P&Ls; and operating performance
- Monitor food cost, labour cost, wastage and store EBITDA
- Maintain product quality and consistency across locations
- Ensure adherence to SOPs and portion controls
- Manage Swiggy, Zomato and delivery operations from an operational perspective
- Monitor preparation times, customer complaints and ratings
- Conduct regular store audits
- Manage manpower planning, rostering and productivity
- Coordinate maintenance and equipment issues
- Lead operational readiness for new store openings
- Build systems capable of supporting 15-25 locations over time
- Provide management with weekly operating reports and corrective action plans
- Other Details, which we should know (age limit,



field work, demographics, language fluency, specific industry to source from etc.) –

Ideal Candidate

- 4-5 years of restaurant/QSR experience
- Has directly managed approximately 5-15 outlets
- Strong understanding of store P&Ls;
- Experience with food cost and inventory control
- Experience opening new locations
- Pizza/QSR experience preferred
- Solid people manager
- Extremely hands-on and execution oriented
- Comfortable working in a fast-growing entrepreneurial organisation

Experience: 4+ years

Location: Mumbai

Work Timing: 11am - 8pm

Work Day: WO during the week

Interested candidates can reach out [email protected] or 84519 05311

📌 Hiring for Head of Operations - QSR / Restaurants (Mumbai)
🏢 Talisman HR Solutions
📍 Mumbai