Job Description

ICICI Bank is seeking experienced and customer-oriented Relationship Managers - Business Banking to manage and grow relationships with MSME and mid-sized corporate customers. The role involves understanding customer financial needs, offering customised banking solutions and driving business growth through deposits, loans and cross-selling prospects.

Key Responsibilities
Manage and strengthen relationships with existing business banking customers.
Identify recent business opportunities and acquire MSME and mid-sized corporate customers.
Drive growth in deposit and loan portfolios.
Understand customer financial requirements and recommend suitable banking products and services.
Cross-sell banking products in collaboration with internal product teams.
Monitor portfolio quality, assess business cash flows and follow up on overdue accounts.
Conduct due diligence and ensure the quality of the loan portfolio.
Coordinate with credit, product and service teams to provide customised financial solutions.
Ensure timely resolution of customer queries and deliver excellent customer service.




Identify new markets and untapped business opportunities to expand the customer base.
Gather customer feedback and work towards achieving defined business outcomes.
Follow the bank's philosophy of Fair to Customer, Fair to Bank.

Eligibility & Skills
MBA, Chartered Accountant, Engineer or Graduate with relevant work experience.
Prior experience in Relationship Management across industries.
Good understanding of banking products, deposits, loans and credit fundamentals.
Strong business development, sales and cross-selling skills.
Ability to understand customer requirements and assess creditworthiness.
Excellent communication and relationship-building skills.
Robust market knowledge and business development orientation.
Ability to collaborate with multiple internal teams.

Key Competencies
Education: Graduate, MBA, CA, CMA
Customer Relationship Management
Business Development & Portfolio Growth
MSME / Business Banking
Deposit & Loan Products
Cross-Selling
Credit Assessment & Due Diligence
Portfolio Management
Customer Service & Stakeholder Management

📌 Relationship Manager Business Banking Gangtok
🏢 ICICI Bank
📍 Gangtok