12 Nov
|
TechGlora Integrated IT Services
|
Chennai
12 Nov
TechGlora Integrated IT Services
Chennai
Job Title: Customer Support Executive – International Chat Process (Non-Voice) Job Summary We are looking for enthusiastic and customer-focused individuals to join our International Customer Support team. The role involves assisting international customers through chat support, resolving queries, providing accurate information, and ensuring a positive customer experience.
Key Responsibilities
• Handle customer queries through live chat and email.
• Provide timely and accurate resolutions to customer concerns.
• Understand customer requirements and offer appropriate solutions.
• Maintain professional communication and ensure customer satisfaction.
• Follow process guidelines, quality standards, and response-time targets.
• Escalate complex issues to the appropriate teams whenever required.
• Maintain accurate records of customer interactions. Skills & Requirements
• Excellent written English communication skills.
• Good typing speed with accuracy.
• Strong problem-solving and customer-handling abilities.
• Basic computer knowledge and familiarity with MS Office.
• Ability to multitask and manage multiple chat conversations.
• Positive attitude, patience, and willingness to learn. Eligibility
• Freshers and experienced candidates can apply.
• Any Graduate / Undergraduate (as per process eligibility).
• Candidates comfortable working in rotational shifts.
• Must be willing to work in an international customer support environment. Job Details
• Position: Customer Support Executive
• Process: International Chat Support (Non-Voice)
• Work Mode: [Work from Office / Hybrid / Remote]
• Shift: Rotational / International Shifts
• Employment Type: Full-Time
• Rotational Week Off If you have valuable written communication skills and enjoy helping customers, we would love to hear from you
Skills:
eligibility,chat,customer,communication,customer support,communication skills
📌 Customer Support Executive (Chennai)
🏢 TechGlora Integrated IT Services
📍 Chennai