Position Title: Food & Beverage Service Manager Department: Food & Beverage Reports To: General Manager

Location:
Alappuzha Employment Type: Full time Position Summary The Food & Beverage (F&B;) Service Manager leads, oversees, and elevates daily F&B; service operations across all resort dining outlets, room service, banquet facilities, and bar operations. This role is responsible for delivering an exceptional 5-star guest experience, driving revenue, maintaining high operational standards, and fostering a high-performance service team.

Key Responsibilities
1. Operational Excellence & Guest Experience
• Direct daily service across all F&B; outlets (all-day dining, specialty restaurants, room service, banquets, and bar/lounge operations).
• Maintain 5-star luxury service standards to ensure seamless, personalized guest experiences.
• Actively engage with resort guests, collect feedback, handle complex guest complaints with empathy and efficiency, and implement corrective measures.
• Coordinate closely with the Executive Chef and Culinary team to ensure menu accuracy, seamless kitchen-to-table timing, and high-quality presentation. 2. Bar & Beverage Management
• Oversee bar operations, ensuring compliance with local liquor laws, licensing, and safety regulations.
• Collaborate with the Bar Manager/Head Mixologist to develop innovative beverage programs, wine lists, craft cocktail menus, and seasonal promotions.
• Enforce strict beverage control measures, inventory management, pour cost monitoring, and shrinkage prevention. 3. Team Leadership & Talent Development
• Recruit, train, mentor, and evaluate F&B; service staff, Supervisors, and Bar staff.
• Design and execute continuous training programs covering luxury service etiquette, upselling techniques, beverage knowledge, menu ingredients, and food safety.




• Prepare efficient staff rotas based on resort occupancy, seasonal demand, and banquet schedules to optimize labor costs without sacrificing service quality.
• Foster a positive, collaborative, and inclusive work culture. 4. Financial Performance & Cost Control
• Manage operating budgets, revenue targets, labor costs, and operational expenses for all F&B; service points.
• Monitor daily sales, guest covers, average spend per head, and implement proactive upselling initiatives.
• Conduct regular inventory audits for glassware, chinaware, silverware, linens, bar stock, and service equipment.
• Minimize breakage, wastage, and operational inefficiencies. 5. Hygiene, Safety & Compliance
• Ensure strict adherence to food safety, hygiene (HACCP/ISO standards), and local health department regulations across all service areas and bars.
• Maintain clean, organized, and aesthetically pleasing dining and bar environments.
• Ensure all fire, health, and safety protocols are strictly followed by the F&B; team. Qualifications & Requirements

Education:
Bachelor’s Degree or Diploma in Hospitality Management, Hotel Administration, or a related field.

Experience:
• Minimum 3–5 years of progressive management experience in F&B; operations within a 5-star luxury hotel, high-end resort, or luxury cruise line.
• Proven experience managing beverage programs and bar operations. Technical

Skills:
• Proficiency in Point of Sale (POS) systems inventory software, and MS Office.
• Strong knowledge of food pairings, fine dining service protocols, spirits, cocktail craft, and wine (WSET certification is a strong asset). Soft

Skills:
• Exceptional leadership, interpersonal, and communication skills.
• Strong problem-solving abilities under high-pressure, fast-paced luxury resort environments.
• Cultural awareness and ability to handle international high-net-worth guests.

📌 Food and Beverage Manager (Alappuzha)
🏢 CGH Earth
📍 Alappuzha