Summary:This role involves working with Client's Kindle Direct Publishing (KDP), an independent self-publishing service. The position requires interfacing with publishers/content providers using the KDP platform to ensure all concerns are addressed. The setting thrives on innovation and excellence, aiming to create an exceptional customer experience. Job

Responsibilities:
• Process and respond to email, phone, and chat contacts from KDP website users.
• Demonstrate clear and polite written and verbal communication.
• Maintain a positive and professional demeanor at all times.
• Meet or exceed all quality, productivity, and time management goals.
• Follow all site performance and behavior expectations as outlined by management.
• Demonstrate an appropriate sense of urgency for email response times and phone & chat service levels.
• Follow company policies and processes to process customer requests appropriately.
• Use customer service tools and software to troubleshoot and provide accurate responses.
• Escalate customer issues appropriately and in a timely manner.




• Proactively communicate system & process issues.
• Strive to drive improvement to internal and external processes to enhance the customer experience.
• Contact appropriate teams as needed for systemic issues.
• Detail-oriented and process-focused, able to document research & interactions clearly and concisely.
• Flexibility to work shifts including overnight and weekends. Required

Skills:
• Minimum of 1 year experience handling multiple forms of direct customer inquiries via calls, chats, and/or emails.
• Fluency in English (C1 level) in speaking, writing, and reading.
• Proficiency in computer navigation skills and a basic understanding of using a website/web browser and the internet.
• Experience with Microsoft Office products and applications.
• Ability to research, replicate, categorize, and document customer issues. Education &

Qualifications:
• Bachelor's degree or equivalent. #AditiConsulting #26-07106

📌 Customer Service Associate (Chennai)
🏢 Aditi Consulting
📍 Chennai