Branch Operations And Service Manager Swadesh Banking Nawa

Branch Operations And Service Manager Swadesh Banking Nawa

11 Nov
|
AU Small Finance Bank
|
Nawa

11 Nov

AU Small Finance Bank

Nawa

Group Company: AU Small Finance Bank Limited

Designation: Branch Operations and Service Manager Swadesh Banking

Office Location:

Position description: Responsible for overseeing branch operations, ensuring service quality, and managing customer relationships in Swadesh Banking branches.

Primary Responsibilities:
- Oversee branch operations
Ensure high service standards
Manage customer relationships
Ensure compliance with banking norms

Additional Responsibilities:
- Support branch acquisition targets
Coordinate with product and operations teams
Maintain MIS and reports

Reporting Team
Reporting Designation:
Reporting Department:

Educational qualifications preferred
Category:
Field specialization:
Degree:
Academic score: Minimum 55%
Institution tier: Tier 1 / Tier 2

Required Certification/s: NA

Required Training/s: Branch Operations, Customer Service

Required work experience
Industry: Banking, Financial Services
Role: Branch Operations, Customer Service
Years of experience: 4 to 8

Key Performance Indicators: - Service quality score
Compliance adherence
Customer satisfaction




Operational efficiency

Required Competencies: - Customer Orientation
Operational Excellence
Communication
Problem-solving

Required Knowledge: - Branch operations
Banking products
KYC norms

Required Skills: - Interpersonal skills
MS Office
CRM usage

Required abilities
Physical: NA
Other: Leadership, Decision-making

Work Setting Details: Branch-based, customer-facing

Specific requirements
Travel: Minimal (local marketing)
Vehicle: Two-Wheeler Vehicle
Work Permit: Must be authorized to work in India

Other details
Pay Rate: Fixed + Incentives
Contract Types: Full time, Permanent
Time Constraints: Standard banking hours
Compliance Related: Adherence to RBI and internal policies
Union Affiliation:

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Branch Operations And Service Manager Swadesh Banking Nawa
🏢 AU Small Finance Bank
📍 Nawa

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